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TripIt User Reviews

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CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 5 user reviews

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All User Reviews

Results 1-5 of 5

  • 1.0 stars

    "Didn't automatically update from a confirmation"

    October 29, 2012  |   By Trizi100

    Version: TripIt

    Pros

    It sounded promising, and I like the idea of having an app for it.

    Cons

    I forwarded 2 confirmation emails and received a very criptic message "Unable to understand: 'Fw: <<Booking website name removed>> Airfares Booking Confirmation <<confirmation # removed>>'"

    So I had to manually update tripit and that wasn't worth it.

    Summary

    I had to delete the account. Shame.

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  • 1.0 stars

    "Good app but very poor technical service"

    July 7, 2011  |   By armaverick

    Version: TripIt

    Pros

    Great app if you don't have any problems. Have one glitch and there is no avenue to call Customer Service or Tech support.

    Cons

    Only works automatically if your travel agent sends the information
    otherwise you have to enter it your self.

    Summary

    If you can put up with the poor tech and customer service it's ok
    My one and only dealing with customer service was a -05and that's putting it nicely

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  • 1.0 stars

    "I cant cancel the free trip it. It is a nightmare!"

    May 14, 2011  |   By twiga4

    Version: TripIt

    Pros

    None. It stealthily connd me into publishing my private information!!!!

    Cons

    It reads my emails, it publishes my private trips, it is NOT cancel-able (the free version). It is a nighmare!!!
    There is no way to contact support (in the free version)

    Summary

    Don't even go close to it if you value your privacy!

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  • 1.0 stars

    "great if you don't need help"

    April 22, 2011  |   By maardvark

    Version: TripIt

    Pros

    appears to be nice app

    Cons

    Tech support seems to be incompetent, and no ability to escalate or converse ..left with failed application after several weeks of receiving bad advice from them

    Summary

    Lost all my trips off iphone while traveling, and weeks of bad advice from tech support failed to fix their application. worked on iphone till I restored, then it was only 1 of 39 apps that didn't work anymore. After that weeks of their techs bad advice and four hours of my time following them, tripit tech support wrote, 'your iphone is old ...best advice I can give you ..update to latest iphone.' Can't talk to them. Can't escalate to higher level tech than entry level

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  • 5.0 stars

    "Makes my life easy!"

    March 3, 2010  |   By jasimo

    Version: TripIt

    Pros

    No more hassle, i.e. say goodbye to creating outlook meeting requests after booking a restaurant, hotel or airplane. My tripit calendar reflects my latest reservation. I even have a link to my husband's tripit right in my gcal.

    Cons

    You have to pay for addl functionality.

    Summary

    Critical for frequent travelers!!!!

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