Trend Micro Titanium Maximum Security 2012
A newer version of Trend Micro Titanium Maximum Security 2012 is available.Or, Learn More About Trend Micro Titanium Maximum Security 2012
Full user review
"Product itself is OK, rebate process is impossible!"
Product itself is OK, probably even slightly better than those from competitors I've used.
I have purchased this product for the past 2 years and both times I have had HUGE problems getting the rebates I was promised. Last year, I called the rebate company and was told I hadn't completed the paperwork properly. Fortunately, I had kept a copy of everything and faxed them exactly the same paperwork, and (of course) was approved. When I got prepaid card, and tried to use it, I was told it had a 30 day hold! More games! This year, my rebate just disappeared. The rebate company has no record of it. Trend Micro just refers you to the rebate company, they say they have nothing to do with it. So again, it's down to me re-sending everything. They've got to be doing this on purpose. I've never had this level of difficulty with any of their competitors.
Product is OK. But major difficulty (repeatedly!) getting them to pay rebates (and their customer service is terrible...the company is very fragmented...it's hard to figure out in the first place whom to contact...then there's no way for consumers to contact them by e-mail, you have to call...it's weird structure.)