Trend Micro Internet Security 2008

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CNET Editors' Rating 5.0 stars


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  • 1.0 stars

    "Horrible customer service.Rep contacted me on Facebook!"

    July 21, 2009  |   By PIVIB


    There are absolutely NO pros to this program!


    They call themselves an Anti-virus/Anti-spyware yet their customer service reps take your info and contact you on personal levels! They don't know how to resolve any of the problems.


    I had the same issues SEVERAL times within 2 weeks time. No one seemed to know how to fix the problem. I figured I would call them after I tried to get the help online from their "live" techs and spoke with a man who asked me the spelling of my name...first and last as well as the spelling of my email several times. He proceeded to send me a friend request on facebook while he was on the phone with me. How many times as he done this? Has he contacted underage kids who are more computer savvy than their parents who are calling the company to resolve an issue? There is NO customer service in America either!! I spoke with their attorney by the name of Jorge Young who has done NOTHING but tell me they are "working on the issue". This company should NOT be trusted with your personal information because they clearly have no problem using it for personal gain. Disgusting.

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