Trend Micro Internet Security 2008
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Full user review
"Better Business Gives them a thumbs down for no support"
While 2007 is a good product, their lack of support gives me headaches as I (the tech) end up having to do their job. Read direct quotes from the BBB below. C-Net does not allow links however they are the Trend Micro in Cupertino if you want to go to the BBB site. Out of 102 complaints only 70 were resolved with difficulty.
Based on BBB files, this company has an unsatisfactory record
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to slow response to complaints. Although the company resolved
resolved - The company resolved the complaint issues.
the complaints, it was not within the BBB's time frame for response.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 102 complaints about this company in the last 36 months, our standard reporting period.Of the total of 102 complaints closed in 36 months, 70 were closed in the last year.