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TreePad PLUS User Reviews
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"Good Outline Formatting, Organization and Retrieval."
Version: TreePad PLUS 7.7.1
Pros
Tree structure helps with the hierarchical organization of information and Retrieval. Lots of Features. Resource efficient. Portable. Company does not continually ask for additional Money for upgrades.
Cons
Proprietary approach. Showing design age. Limit number of open windows at a time. Limited Popularity.
Summary
I have been a user since 2005. I have stored/organized lots of information with Treepad. It has served me well with its organizational and Search/Retrieval functions. But if I ever want to Export or move this information into a new product and use something else - I suspect it is probably going to be difficult, and I am likely to loss something (formatting, hyperlinks, organizational structure, something...) in the transition. I don't have any problem with the support. I have asked for limited support. Sometimes I wish I was using a more open, product, that seemed to be thriving, instead of just hanging in there. One that I knew I could more easily and readily transition to other tools. I use the Treepad X Enterprise (12 GB, single user) version. But I think most of the various Treepad products have the same general Pros, Cons, and Limitations. I would be careful before committing to use this product. It might be hard to save All the work you put into it.
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"Quirky and buggy with TERRIBLE support."
Version: TreePad PLUS 7.6.1
Pros
Could be a good product if developed by different programmers/publishers. But "support" TERRIBLE.
Cons
Quirky operation, numerous bugs. TERRIBLE "support" provided only resentfully, if at all. Report that Tree outline expand and collapse hot keys do not work brought response, "We already made too many revisions to the product." Well, EXCUSE me!!!!
Summary
This software promises more than it delivers. The product design is ambitious, but the programmers appear to be in over their heads.
There are numerous bugs, and program operation is often quirky. The interface is not especially intuitive. Cumulative effect of bugs and non-operational promised features made program progressively less useful for me. The software is promoted as a tool for professional writers. I am a professional writer and finally grew tired of trying to find workarounds for the product failings. Too much wasted time and reduced productivity.
Worse is the TERRIBLE "support." Said support is provided resentfully, even arrogantly, if at all. The last straw for me was my report that the hot keys alleged to expand and collapse Tree outline pane do not work. (Actually, they work sometimes, but affect other key operation when they do, indicating a bug.) THIS IS AN OUTLINING PROGRAM. SAID HOT KEYS ARE NOT SUPERFLUOUS TO PROGRAM OPERATION.
Response from Tech Support: "We already made too many updates to that program. You can use the menu. You don't need hot keys. You are bothering us over something not necessary." Gosh, pardon me for asking you to do your job! (I am not making this up. I can provide their emails.)
I am using the top of the line TreePad X Enterprise edition. One would think the publisher would be anxious to support, troubleshoot, debug, etc. its flagship version, but FreeByte apparently has other priorities.
I admit, I've submitted quite a few bug reports, tech support has kept records of my requests, and makes it clear they are weary of hearing from me. Tough. I report only real bugs and issues that render the program less useful to me than I bargained for. If the programmer or publisher carefully tested its own product, I would not have so much to report. Requesting working hot keys to expand and collapse the outline in an outlining program is not an over-the-top request.
Tech support also recently assailed me for downloading offered free upgrades. Good grief, it was the publisher's choice to offer the upgrades! if it doesn't want users to have them, don't offer them!
This could be a very useful program if developed and published by a more conscientious developer. As it exists, it's okay if you're willing to live with a significant number of faults and compromises that will likely never be fixed. I adjudge it satisfactory for students and casual use, but don't be fooled by the promise that it is a professional writing tool. -
"Tons of features. Excellent Technical Support."
Version: TreePad PLUS 7.6.1
Pros
A lot more features than you could use. It's best: They don't give up in technical support, no matter what (this means: they're interested in your satisfaction; not only in your money).
Cons
I don't know if I could blame them: after a reinstallation I could never re-enter my registration code (possibly corrupted by changes in my WL Messenger).
Summary
It's like a "Swiss Army PIM and Word Processor" and you can copy/paste between this and a lot other applications, MS Office included. Specially useful to create a personal dictionary or anything else wich must be alphabetically organized. But the most important: their technical support... Fast, friendly, accurate and perseverant. I couldn't make it even so, but my particular case doesn't mean that they're not very good. I gave up; not them. I recommend TreePad Plus strongly ...also it's cheap and it offers upgrade atractive options.
This is a tip very useful for everybody:
Updated on Aug 15, 2010
Thanks to TreePad Plus technical support staff now I know that changes to email software (updates, etc.) may corrupt registration numbers stored into it, so they wont work in reinstallations of respective applications. When you copy/paste a registration code into an application but it doesn't work and you're going to request technical support, try by copying the code manually, first. If that was the problem, you save time and complications; if not, at least you can discard one possible cause. I have just learned this and it helped me twice already!
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