Tele-Support HelpDesk

Tele-Support HelpDesk

Average User Rating:
4.5
out of 2 votes

Quick Specs

  • Version:
    5.0
  • Total Downloads:
    12,566
  • Date Added:
    Dec. 13, 2012
  • Price:
    Free to try (30-day trial); $475.00 to buy
  • File Size:
    105.45MB
  • Downloads Last Week:
    1
  • Platform:
    Windows

Publisher's Description

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User Reviews
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Results 1–2 of 2

5 stars

"Powerful help desk software, great support!"

February 08, 2007  |  By GValmont

 |  Version: Tele-Support HelpDesk 3.2

Pros

I downloaded the trial version of Tele-Support HelpDesk as part of my company's efforts to modernize our technical support process. We had the program installed and running within a half-hour of completing the download. We use ACT 2007, and this program integrated perfectly and even wrote back support issue details to ACT. Their e-mail integration even kept track of incoming and outgoing e-mails related to our support issues. There is also a "known issues" feature that allows us to keep track of our bugs and enhancement requests from our customers. Our support staff loves it! The technical support (which we primarily contacted for questions about how to use certain features to fit our organization) for this product was great and the response time and helpfulness of the responses was much better than almost any product I've used in a very long time. Highly recommended! A+++

Cons

The only thing that gave me some trouble was with the e-mail handling program, but I contacted technical support and they had the problem fixed and a new version of the program out to me within two hours.

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4 stars

"Very professional, powerful, intuitive, and easy to implement."

January 11, 2007  |  By Miriam Yedvab

 |  Version: Tele-Support HelpDesk 3.2

Pros

Though not inexpensive, this is a very powerfull and complete help desk and customer service program which has become a critical component in our CRM/Support efforts. It has many features, which if not needed, can be turned off individually. The linking of inbound/outbound email is powerful and helpful. Also, being able to use the knowledgebase internally or make it available for customers is very helpful to us. The package is flexible enough to adapt to most situations that we may want to implement. We tried the trial, used it for 30 days, then purchased, all without missing a beat. We use it over our LAN and have a few remote users accessing it over the Internet.

Cons

Some of the more powerful options require a bit of planning and configuration but overall installation not too bad. Being a network product, we needed to call tech support a few times. After initial 2 user purchase, price per seat at around $325.00 not too bad.

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Results 1–2 of 2

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Full Specifications

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What's new in version 5.0
Version 5.0 includes HelpDesk Cloud, a remote access ability to attach to HelpDesk (or other applications) via the Internet from Windows devices, iPad, Android, Linux, and MAC OS clients.
General
Publisher Resource Dynamics
Publisher web site http://www.resource-dynamics.com/
Release Date December 01, 2012
Date Added December 13, 2012
Version 5.0
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Windows Vista, Windows XP, Windows Server 2008, Windows 2000, Windows 2003, Windows 7, Windows
Additional Requirements None
Download Information
File Size 105.45MB
File Name HelpDesk5_install.exe
Popularity
Total Downloads 12,566
Downloads Last Week 1
Pricing
License Model Free to try
Limitations 30-day trial
Price $475

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