Tele-Support HelpDeskis a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT CRM. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.
HelpDesk Cloud now includes ability to run HelpDesk (and other applications) from just about anywhere and from multiple devices including Windows, iPad, Android, Linux, and MAC OS clients.
What's new in this version:
Version 5.0 includes HelpDesk Cloud, a remote access ability to attach to HelpDesk (or other applications) via the Internet from Windows devices, iPad, Android, Linux, and MAC OS clients.