Features
-
License:
Free to try
-
Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
10,887
- Operating Systems:
Windows 2003, Windows Vista, Windows Server 2008, Windows Server 2008 Standard, Windows 7, Windows 2000, Windows NT, Windows XP
- Additional Requirements:
No additional requirements
- Limitations:
30-day trial
- Date Added:
April 05, 2009
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Previous Versions:
Publisher's description of Tele-Support HelpDesk
For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug tracking, priority escalation, detailed timekeeping, contract tracking, detailed reporting, RMA, on-line knowledgebase for customer lookups, inquiry status checking by customers, system alerts, custom forms.
- See more CNET content tagged:
- Knowledgebase,
- help desk
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User reviews
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