From Avanquest Software:
SystemSuite 10 Professional - PC security, repair & tune-up utility. Detects & removes spyware & viruses. runs 100+ tests to diagnose & fix computer problems. Make credit card transactions securely online. one-step tune-up wizards for easy maintenance. With SystemSuite anyone can maintain, repair and protect their PC.
What's new in this version:
Version 10.0 includes detailed reporting, and laptop power saving tool.
It eats up basically all of the CPU right at startup. It also doesn't seem to even work the way it claims to for the "services" it provides.
I had to remove this crap software while repairing a laptop and replaced it with Microsoft Security Essentials. The laptop struggled so hard to run this and wouldn't run any other applications until it was shutdown. I have informed the laptop owner not to reinstall this software and to use Security Essentials instead. I feel bad that people pay money for this.
I have used SystemSuite for 6 years and loved it... up until this year. It has problems and glitches for which Avanquest has sent me instructions for uninstalling, then reinstalling the corrected version. It is a waste of time. My PC is slower, crashes more often, and none of the 3 clean-up categories will get back to 100% (85% is best), and yet it reports my system is "fully optimized". NOT!
I will never use this program again and seriously regret not having read these reviews before I bought the new version. DO NOT WASTE YOUR MONEY!! I just bought a new laptop and would not even consider using up my 9 months remaining on license.
After a dozen tries, still have not defragged 2 out of 3 of my hard drives.
After a dozen tries, still has not performed a successful Temporary File cleaning.
SS10 is a CPU hog. Computer becomes non-functional after an hour, requiring a restart.
After a week of corresponding with techs at Avenquest, I'm no closer to getting this software to work. I just hope the uninstall doesn't turn into the nightmare others have warned me about.
For a piece of software that is supposed to improve computer performance, System Suite 10 does just the opposite. If I wanted my computer to run slower, this would be the perfect software.
Nothing special, othere programs seem to go deeper
From there advertising they make it seem you are buying a software program that you will own like any other software. No where do they say if you don't buy the subscription after a year, your serial number will no longer work and won't be able to use all the system suite tools you thought you purchased. They don't put this information anywhere in there advertising so basically sell you a full software program for a year, without letting you know you only get to use the software for a year, you don't own it. I have had upgraded to a few different versions over the years and never had that happen. They said it is because it is a virus program, that is only a small part of what it does and isn't advertised as such. Also other programs don't let you get updates, like they used to do, if you don't subscribe, but still let you use the program, especially if it has computer tools. Shows on there website that there program (system suite 11) gets 5 stars on Tucows, but tucows only has version 8 rated.
For a system cause it would not allow me to remove it like I am being punishment
This is what we, as people with purchasing power need you to do for us: Train your staff at all ends of the company line to take ownership of our issues until they are completely resolved instead of forwarding to another department or person. You need to follow up and get us done. Please respond to all requesting help or information in a timely matter with excellent customer service skilled. Anytime just one customer cannot get an issue resolved. It is a warning that problem will post it everywhere. It would not be a good idea for the Better Business Bureau to get a ton of complaints. There will always be customers but there may not always be company.
Everything worked fine except the antivirus malware updater
Antivirus does not update as it should. They had their servers go down in June 2010 it has not been dependable since them
It's over 1 month since their servers went down for over 1 week.and they have not been able to fix System Suite 10 dispite much time spent with 3 levels of Tech Support.
Does not update the Anti Virus /Malware and indicates that it does.
Simple to use for the average user. One click it and 90 percent of your problems will be fixed. I actually offer my clients a 40% discount on repairs if they have this installed because it makes my job so much easier.
If non experienced users begin to tinker with some of the tools available, it is too easy for them to get lost. Firewall does not give enough information on some applications for most end users to make an informed decision on whether to block or not.
For the cost, the tools provided have no peer. About 45 dollars for three licenses cannot be beat. Get educated about how to use the product before you install. That goes for any product, as this will help you get past 99% of the problems you might face. I have yet to run into any moderate to minor issue that this cannot fix and have used it to repair many major issues. Beware of techs with little hands on experience, who recommend against this product. If they have used it extensively and do not like it that is fine, but I see too many self described computer gurus who obviously know little but speak much about this product.
Customer Support. The choice I made was based on the SS8 ver. SS9 was nothing but trouble at first and they admitted problems and to give it time for them to adjust. It consumed CPU usage and eradicated performance.
This program is connected with Vipre, Sunbelt.I bought in April 09. I have been trying to remove it for quite some time. After many searches and trying suggestions ,it's still on my computer. I contacted Avanquest,Sunbelt and got no response. I found 2 removers. 1 says you need a password and no one from Sunbelt responded to my inquire on obtaining the ps.The other won't download. Both are from Sunbelt. Avanquest still hasn't responded. If you go to SS10,.......caution, wait to see reviews. I want my money back.
I do not get where you think Avanquest and Sunbelt Software (now affiliated with GFI Software since June of this year) are related; They are two disctinct companies. I cannot comment on why you were having problems with Vipre (from Sunbeslt) and System Suite (from Avanquest), but you must deal with each company's support teams separately. I'm sorry you have had problems getting the necessary help you need from both companies, but they simply are not related companies. Good Luck. FYI - I have run Vipre since it came out and have had no problems whatsoever. Good Luck. JLC