A newer version of SysAid Help Desk and Inventory is available.
(Download doesn't provide access to previous versions of this program.)
- Average user rating: stars out of 43 votes Back to product review
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User reviews
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2 stars
Version: SysAid Help Desk and Inventory 4.5.04
"POOR !! Post Sales Support Service"
Pros: Easy to use.
Cons: The response time of customer support (Even you are the PAID user) is very LONG. I sent few questions to them at early October but I didn't receive reply from them now (Now). Even they set the priority is "Very High", they did answer the question.
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3 stars
Version: SysAid Help Desk and Inventory 4.5.04
Pros: I like this package, it's very well put together, and I think that I may use it with my business. Good job team
Cons: UI is a bit clunky compaired to the commercial packages...
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4 stars
Version: SysAid Help Desk and Inventory 4.5.04
Pros: I'm starting a new help desk services for our school, and I found Sysaid very suitable and capable of tracking our service calls.
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5 stars
Version: SysAid Help Desk and Inventory 4.5.04
"One of the best helpdesk packages at ANY price."
Pros: This package is one of my favorite of all time. The free version includes everything you need support small to medium network installations. They just added a monitoring module to the package and made it available in the FREE version! More features than you can shake a stick at and easy to use. The free version even includes FREE SUPPORT - that's almost unheard of. You can't go wrong with Ilient's Sysaid.
Cons: I wish I would have found it sooner. Makes my life much easier.
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5 stars
Version: SysAid Help Desk and Inventory 4.5.04
Pros: SysAid is very easy to use however it is very powerful and adjustable.
Cons: So far I have had no problems.
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