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  • 1.0 stars

    "Software Problems and Poor Support Attitude"

    December 18, 2014  |   By bilofsky

    Version: Sync2 for Outlook 2.61.2616

    Pros

    Synced my Outlook and Google calendars (when it wasn't trashing them).

    Cons

    Duplicated over 5000 entries in my calendars, hours before I had to leave for the airport. Support was snotty and wanted to sell me another product to fix it. Then it took them a week to fix the Google Calendar outage in November 2014. Finally, I learned while wrestling with transfer to a new laptop that it's only transferable for a year after purchase.

    Summary

    Sync2 has given me nothing but aggravation. Their software has created more problems than it solved, and their attitude toward customer support is most unhelpful.

    All I asked of Sync2 was to synchronize my Outlook and Google (smartphone) calendars. Hours before leaving for the airport for a month on the road, I copied the Outlook .pst file from desktop to laptop, as I have been doing for years. Sync2 then proceeded to duplicate over 5000 entries in my calendars. This always worked fine with Google's sync, and I understand gSyncit handles it OK too.

    Frantically, I contacted Sync2's online chat support. The tech first excoriated me for copying the .pst file, and then offered to sell me their product to deduplicate the entries. In other words, they have the technology to recognize duplicate entries but, unlike Google sync or gSyncit, wanted more money to do it.

    Then, in the middle of the trip, Sync2 stopped working entirely. Apparently this was due to a change by Google, so that was understandable. But it shouldn't have taken them a week to get it working again.

    Finally, I had to transfer the program to a new laptop. The program displays both a user and an installation code, neither of which is any use in reactivating on the new machine. For a new activation code, Tech support chat referred me to sales, which was closed. Finally I discovered that the original activation code (invoice number) worked just fine. Why the web site is mysterious on this point is beyond me. What I did discover on the web site is that after a year, I won't be able to transfer the activation any longer, but will have to buy a new copy.

    Not likely. I can get two copies of gSyncit for less than one Sync2 license. That's what I suggest you do.

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