SurfSafe VPN - Free download and software reviews - CNET Download.com

SurfSafe VPN

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All User Reviews
  • All versions:

    1.7 stars

    out of 6 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 5
  • Current version:

    1.0 stars

    out of 4 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 4
  • My rating:

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    Write review

Results 1-4 of 4

  • 1.0 stars

    "Pure scamming."

    November 13, 2013  |   By Prodigy_24

    Version: SurfSafe VPN 3.2

    Pros

    I managed to get my reward currency through Tapjoy.

    Cons

    Awful customer service.
    Intentional scamming hoping to catch people off guard.

    Summary

    I signed up for a free trial on Sunday to earn some in-game currency for an iOS game. Monday afternoon I logged onto their website to look around for a way to cancel. There are no numbers or links to cancel, you have to use the built-in chat feature as far as I can tell. I contacted a service representative who promptly cancelled my service, but their cancellation request takes 24 hours (essentially making the trial 6 days long not 7). Still not a big deal for me since it had only been a day, however upon waking today I noticed I had an overdraft alert from my bank. Despite cancelling 2 days ago (4 days before my trial ended as well I might add) they went ahead and charged my card anyway. If I had the money in my account I'd be short $22 until the dispute with my bank goes through, but without it I can no longer use my account until the charge inevitably gets reversed AND I may have to pay the overdraft fees anyway due to bank policy.
    Of course after finding that out I immediately started the dispute process with my bank and then contacted a SurfSafe representative again. They were absolutely no help, insisting that they haven't charged my account despite my bank informing me that they have. When I continued asking questions the CSR basically decided to ignore me. Instead of answering my questions and looking deeper he just asked if there was anything aside from that he could help me with. Not only do they attempt to scam you, but they play ignorant at the same time.

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  • 1.0 stars

    "Scam, should be removed from CNET to avoid further cons"

    September 30, 2013  |   By Vesalius124

    Version: SurfSafe VPN 3.2

    Pros

    I am only putting this here because it wants me to put something here.

    Cons

    When I went to cancel out of my 7 day trial, which I found the service useless, I cancelled at Monday at 10 AM. I had signed up the previous Monday in the early afternoon 9/23 to 9/30. They said I would be billed 21.95, because it was my eighth day. So apparently the free trial is six days. I repeat the trial is only six days, its a cheap trick to get you out of your money, which is crappy to people who get one day off a week to settle their accounts at home. Also, they have nothing listed on their site about how to cancel or a phone number, you have to do one of those sketchy "put your personal information in here and wait for a customer service worker pop-up" who then asks for you personal information again. What.

    Summary

    Make sure you get a cancellation confirmation, and please report your problems with them, it can only help make the scam more apparent to everyone else.

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  • 1.0 stars

    "Do NOT even do the free trial!"

    September 20, 2013  |   By Orbitr1978

    Version: SurfSafe VPN 3.2

    Pros

    There are no pros

    Cons

    Everything is a con.
    As a matter of fact the company is one big con. As in, CON artists.

    Summary

    I thought I was signing up for a 14 day trial period, and their website kept timing out after I entered my cc information....and then it kept stating that there was already something attached to that email address...which I found odd. But after two attempts, it finally went through. What I didn't know, the other two attempts, even though there was no confirmation letter or anything stating that it went through. So, long story short, the 14 day trial apparently was really a 7 day trial...and ALL 3 accounts were charged to my account for a goal of $67! I thought they were supposed to protect against online theft and security? The only thing they care about is securing your money in their pockets... Don't make the mistake of getting swindled by this company!

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  • 1.0 stars

    "Horrible company and horrible customer service."

    September 12, 2013  |   By Hulk752

    Version: SurfSafe VPN 3.2

    Pros

    Nothing good about this company.

    Cons

    Terrible customer service.
    Care nothing about their customers, only their wallets.

    Summary

    Horrible customer service. I signed up for their free trial and canceled before the trial was up, but they charged me for a years service anyway. When I contacted their customer service to inform them of this and ask for a refund they were rude and condescending and refused to issue a refund. They even supplied me with dates and times of when I began and ended my trial, which proved that I had canceled within the time period, and they still said that I had not canceled in time! Don't waste your time or money with them!

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