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CNET Editors' review
When you need your files to be accessible wherever you go, there is no better option than using a cloud service. SugarSync File Manager for Mac helps you sync and store your files online so you can retrieve and use them at a later time. With this application you can access your files on the go on any device.
If you've ever used Dropbox, then you'll be familiar with how this app works. SugarSync File Manager for Mac offers a free service that allows you to store and sync up to 5GB of data on their servers. There are subscription options for those who require more storage space, too. Once the installation completes, a pop-up will come up to explain how to use the app and the SugarSync service. This app has a modern design. The interface is very intuitive and navigating through the app is a breeze. A simple drag and drop is all you need to sync your files onto the SugarSync servers. There is also a history tab, so you can keep track of all your activity. The installation can take a while, though, as you'll need to sign up for an account before you can begin using the SugarSync service.
If you wish to always have your files at hand, uploading and syncing them with SugarSync File Manager for Mac could be the right solution. There's no need to carry around USB sticks that might get lost or forgotten when you can utilize the power of cloud services.
SugarSync enables mobile consumers and professionals to backup, sync, access and share all their files on-the-go, instantly and securely from any Mac, PC, or mobile device (including iOS, Android, BlackBerry, Symbian and Windows Mobile devices). SugarSync users can sync music, photos, movies and other files in ANY folder and access and share those files via the cloud, providing a Cloud service that matches the way people currently organize their folders and manage their digital lives. SugarSync's file sharing and collaboration tools also allow users to share any folder or file with a simple URL via social networks, email, instant messaging and more.
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All versions:3.8 stars
out of 20 votes
Current version:0 stars Be the first to review this product
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Version: SugarSync File Manager 2.0.41
Easy to use
None that I am aware of
"favorite sync software"
Version: SugarSync File Manager 2.0.19
Can sync individual folders! It's well organized too. It handles conflicts well, such as two computers updating the same file and then uploading it. Solid mobile apps for Kindle Fire, iPhone, and Android. It keeps a backup of the 5 most recent versions of all of your files too. I've never lost any data through SugarSync.
Sometimes it can get hung up on trying to sync a few files because it thinks they are currently being used or something.
"Excellent, with a major flaw"
Version: SugarSync File Manager 2.0.9
It allows you to sync any folder and as many folders as you like.
It doesn't put you in a straightjacket of only one folder, as in Drop Box
It works well in the background
It starts out with more free storage than many other services
It is easy to earn additional free storage
Unlike other services, it cannot sync Mac bundles, which is a SERIOUS problem that results in corrupt and unusable files. When you read this post, it may have been overcome by events. Check with SugarSync to see if this is still an issue.
This is an excellent service, which I recommend. Mac users must be circumspect. Find out which applications save bundles. If you frequently use them, find a different service. If you save files from those applications in specific folders, you can use an additional sync service simultaneously for them.
Note that you can make iWork applications compatible with SugarSync, by setting an option in their preferences not to save files as bundles.
You can check a folder for bundles in the terminal, as follows:
-rwxr--r--@ 1 Username Groupname 999 Jan 02 2010 17:01 Doc1.pages
drwxr--r--@ 1 Username Groupname 999 Jan 02 2010 17:02 Doc2.pages
drwxrwxrrwx 1 Username Groupname 999 Jan 02 2010 17:02 Miscellaneous
Only the first character and the file extension are significant for this purpose.
The first item is a Pages file
The second item is a Pages bundle
The third item is a regular directory
To convert iWork bundles into files:
1. Uncheck the option to save files as bundles
2. Change the file extension from .pages to .template (or from .numbers or .keynote to .template)
3. Drag the file onto the desktop
4. Double-click on the file on the desktop to create a new document. The original content is intact.
5. Save the file with the original name in the original location.
6. Delete the file on the desktop.
7. SugarSync will sync the file correctly from now on.
8. Send a bug report to SugarSync.
"All-time Favorite Program"
Version: SugarSync File Manager 1.9.69
Amazing software, my favorite freeware. A substantial 5gb of free storage is given. Synchronization is kept simple and straightforward and is done very well. Users can sync files across computers easily. Sharing folders and files is simple too; public links can be disabled and recipients do not need an account to download single files. The web interface is done well too.
Some of the mobile versions of this program can be a little glitchy, such as the ones for iOS or Android.
#1 for file synchronization and backup. If you're looking for something with a bit more customization than dropbox (such as folder sync), use SugarSync.
"Good, but Limited"
Version: SugarSync File Manager 1.9.57
Great graphics and even greater customer service.
I quickly exceed my free storage when I tried uploading pictures, so I sprung for the paying version for more storage. It still didn't make a dent. My Mac records every image that ever went through my computer, and I'm a journalist, and puts it in the photo library. I asked Sugar Sync, and you cannot manually cull your photos. It will cost a fortune for me to store thousands of irrelevant images.
The other deal breaker is that is doesn't pick up your mail. How often have I needed to access an old email? The iPad and my web based served only holds so much. Guess i am search elsewhere.
"best syncing application on the market"
Version: SugarSync File Manager 1.9.57
lots of platforms
can't think of any
"Lost data, wretched customer support."
Version: SugarSync File Manager 1.9.50
When it works--intermittently--it's really cool, keeping a running backup of often-used files, and a cache of relatively static files.
It really doesn't work very well, and when it breaks--which it does way too often--customer support is simply unavailable: After I'd had it for a few weeks, it suddenly stopped syncing my files. After a week of trying to get someone to respond to my cries for help, it spontaneously started working again, "coincidently" just as I got the tech staff's attention. Then, two weeks ago, I discovered that 90% of my stored files were missing. I sent a total of five emails, and tried twice to use LiveChat, only to be bumped after 1/2-hour wait. It took several days to get them to respond to my request to cancel the account.
A good idea, but they don't seem to be able to get it to work. Because the technology is clearly faulty, I would never use them for anything important; because they have wretched customer service, I would never use them for anything. Sorry.
"NO RECOVERY AFTER DATA LOSS. SERIOUS FLAW"
Version: SugarSync File Manager 1.9.41
OK WHEN IT WORKS. Staff were quick to refund the annual payment.
ERASED over 30 Gigs of my data. Support staff could not help at all. They have no log of events NO hope of rescue or recovery. No explanation so NO way to prevent the same happening again!
USE AT YOUR OWN RISK. Sugarsync can not and will not help you if data is lost. Recovery and rescue is NOT possible.
"Powerful, lots of memory, flexible setup, easy sharing."
Version: SugarSync File Manager 1.9.38
All of the above.
Will not synchronize bundles on the Mac.
Love it and count on it to keep my desktop, laptop, and iPhone in perfect sync and share documents with project partners.
"Best cloud sync app currently available"
Version: SugarSync File Manager 1.9.21
Better than Dropbox because
1. You can sync any folder instead of only one folder with Dropbox
2. You get 5GB free when you register instead of 2 GB with Dropbox
3. You get 500MB extra free for each referral versus 250MB with Dropbox referrals
If you use this link you will start with 5.5 GB free instead of the normal 5GB. I'll also get 500MB added to my account!