Stellar Phoenix Photo Recovery

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  • 1.0 stars

    "Doesn't work for .MOV video files from Canon DSLRcamera"

    March 22, 2013  |   By paulalanroberts

    Pros

    Photo recovery works fine

    Cons

    Video .mov files not possible to recover
    Won't refund money back.
    Indian call centre, takes 24hr for email responses, many automatic and they dont ready your concerns.

    Summary

    They say that you need to preview file in demo first and then not be able to recover to get a refund. This was not stated anywhere in the demo (I could see the file but not play it and then couldn't recover it). I ran a test on a clean memory card which also didn't recover. I pointed out they advertise that they can recover .MOV files but the program can't and they still won't refund. Even though the software essentially doesn't work, which their own policy says is grounds for a refund.

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