Stellar Phoenix Photo Recovery user reviews and ratings - CNET Download.com

Stellar Phoenix Photo Recovery User Reviews

Average User Rating stars

out of 63 user reviews

Back to product review

All User Reviews

Results 1-5 of 5

  • 1.0 stars

    "ZERO stars if possible"

    March 24, 2014  |   By jasgold89

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    None......

    Cons

    Doesn't work
    Customer service is a joke
    refused refund

    Summary

    Bought this crap and the registration key didn't work. Called tech support, they remotely logged into my computer and the guy told me my computer was filled with "junk" and said the registration key wouldn't work until I installed an anti-virus. Lol really?

    Customer service only communicates through email and every time i send an email i talk to a different person and now they refuse my refund.

    So in short...DO. NOT. BUY!!!

    Reply to this review

    Was this review helpful? (0) (1)

  • 2.0 stars

    "Great for pictures; Awful with video"

    March 12, 2014  |   By Williams0991

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    I found all of the photos off of a formatted SD card that I scanned using this software.

    Cons

    It said it "found" my videos that I formatted off of my SD card, however when I recovered them they would play audio for 3 seconds then turn into a static sound. The screen played back a blank black screen. It did not work correctly for video after multiple tries.

    I attempted to contact technical support to fix the issue. After paying $40 for the software the choice I was given was to be connected with another technical support person but it was going to cost me $80. Ridiculous. I tried many times to contact them and get a refund. Each time I got a new person who told me that the refund wouldn't be a problem, but never actually contacted me with anyone who could give my refund. I'm still waiting to hear back from someone at their company I emailed that is supposed to give me my refund.

    Summary

    If you're using it just for pictures then it works pretty well. Other than that I would stay away. The customer service they provide is not helpful and will just cause headaches.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1.0 stars

    "Complete waste of time"

    February 2, 2014  |   By Shine222

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    The installer only weighs in at 10MB, BARGAIN

    Cons

    falsely advertises itself to be free, IT IS NOT
    scan freezes and doesn't find anything at all

    Generally everything that happens after you install it

    Summary

    Just don't bother downloading this, it doesn't do what is advertised

    Reply to this review

    Was this review helpful? (0) (2)

  • 4.0 stars

    "Generally Worked"

    January 26, 2014  |   By fredhag

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    Easy to use
    Mostly Successful

    Cons

    Confusing licensing - no price given ahead of time, the receipt page said one had to call an 888 number to activate while the people at that number asked to take control of my computer screen (that is very worrisome to me whether they are legitimate).

    Summary

    I think I didn't reformat my SD for my Sony camera and got a blank card when trying to transfer pics to a computer. This app recovered about 90% of the photos and video.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1.0 stars

    "Only one images was restored."

    January 19, 2014  |   By DaimonBuster

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    Good design.

    Cons

    My images were spoiled after using this tool. I don't know how to restore them further.

    Summary

    I hate this tool and company which was made it.

    Reply to this review

    Was this review helpful? (0) (0)

Results 1-5 of 5

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for Stellar Phoenix Photo Recovery 6.0
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

You must be 13 years of age or older to submit personal information to CNET Networks. In compliance with the Children's Online Privacy Protection Act of 1998, CNET Networks does not accept name and e-mail address information from users who are under 13 years of age.

All submitted ratings and written comments become the sole property of CNET Networks, Inc. (CNET) and may be used at CNET Networks' sole discretion. Ratings and written comments are generally posted within two to four business days in batch groups, not in real time. However, CNET Networks reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not CNET Networks, are responsible for the contents of your submission.

CNET Networks is not responsible for the content of the publisher's descriptions or user reviews on this site. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws. CNET Download.com does not sell, resell, or license any of the products listed on the site. We cannot be held liable for issues that arise from the download or use of these products.

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel