Soda PDF Pro + OCR 2012

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CNET Editors' Rating 5.0 stars

Spectacular

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out of 104 user reviews

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  • 1.0 stars

    "BEWARE OF THIS COMPANY!"

    July 20, 2012  |   By JamesRobbison

    Pros

    When it worked, it wasn't bad.

    Cons

    DO NOT BUY THIS PRODUCT OR ANY LULU SOFTWARE PRODUCTS! The customer NON support is totally non-responsive to assisting someone, they will put you on hold and will not come back to you. I purchased the product from Fry's Electronics and installed it a couple of months ago. My computer crashed a few days ago and I had to reinstall all of the software. When I tried to register SodaPDF, it would not recognize my license key. I called their "tech support" number and was told that the tech needed to remotely access my machine to see what the problem was. NONSENSE! I had just installed a fresh copy of Windows and had Norton Internet Security running so there was literally no chance of a virus. He insisted that that was the only way that he could help me. I asked to speak to a supervisor and was put on hold indefinately. Bottom line: I paid $59.99 for a two-month software subscription!

    Summary

    I will never buy another product from Lulu software. They are impossible to contact, they didn't even respond to my email that I sent them. Don't waste your time or money, there are other products that do the same job that will not give you the heartburn that this one does!

    Reply to this review

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3 replies to this review

  • Reply by hsr20091 on July 24, 2012

    tiny url.com/4jq6pp3

  • Reply by hsr20091 on July 24, 2012

    The link should say:

    *******.com/4jq6pp3

  • Reply by hsr20091 on July 23, 2012

    Customer Service is here to help!!



    Mr. Robbisson,



    We are posting here in order to assist you in resolving any issues. We are so sorry to hear you had a negative experience with our support team.

    The remote connection option is something that most of our clients love, but we do understand that it's not for everyone!

    As we pride ourselves on giving excellent customer service, we invite you to please use the link below in order to contact our team directly.

    We assure you that we will provide an appropriate response in a timely manner.



    Please copy and paste the following link in your browser in order to get our contact information:



    http://*******.com/4jq6pp3



    Looking forward to assisting you!



    Best regards,

    Customer Service

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