Smilebox user reviews and ratings - CNET Download.com

Smilebox User Reviews

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out of 172 user reviews

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Results 1-10 of 171

  • 1.0 stars

    "DO NOT DOWNLOAD - Smilebox is a pig with lipstick!"

    March 10, 2014  |   By guest1099

    Version: Smilebox 10

    Pros

    Looks like a nice tool for merging .jpg's and .mov's into a slideshow presentation.
    Preview of presentation appears to look pretty good.

    Cons

    Must sign up for a free 7 day trial.
    They charge you $3.99 for a minimum of 12 months if you don't cancel.
    Can't have more that 3 custom songs in your presentation, Smilebox will loop those songs until the viewers will be sick of them, if you actually get the product saved for viewers.
    The burn process is a long painful mix of recording and burning and flat out doesn't work - Will not save presentation with sound!
    Online knowledgebase offered numerous fixes, I tried them all and wasted even more time.
    Their support is the worst I have ever encountered and I am an IT professional.

    Summary

    DO NOT waste your time trying to make this product work. I have spent 16 hours on a presentation that looked really good until I tried to save and actually present it. I emailed Smilebox support and requested assistance to figure out why their product would not save or burn any sound. Their response was rediculous, they offered no suggestions, but gave me instructions how to cancel my account.

    1 star is too many for this Smilebox. Tell all of your friends, DO NOT use or spend any money or time on Smilebox!!!

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  • 2.0 stars

    "Printing to Store Issues"

    January 30, 2014  |   By sojomom

    Version: Smilebox 10

    Pros

    A fun way to share photos with friends and family.

    Cons

    The only reason I paid the monthly membership fee of $6.99 was to have the option to print. Walmart is one of the choices Smilebox offers as a print location. When I got my prints back, half the text boxes were randomly missing, even though they clearly showed up when viewed on the Smilebox website. Smilebox customer service was less than helpful. At $2/pg. to print, I hardly wanted to resend my project to Walmart, hoping the next time the pages would print correctly.

    Summary

    Paid membership is not worth it!

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  • 1.0 stars

    "Smilebox Ripoff- Would you pay $48 for a Hallmark Card?"

    January 17, 2014  |   By wjshook

    Version: Smilebox 10

    Pros

    It would be a beautiful thing if not for their predatory pricing policy.

    Cons

    Look at all the pretty designs. It's fun to browse their catalog and choose the perfect greeting card for sending photos to friends and family. Some are even free. But what is the actual charge?

    Only after investing gobs of time uploading your content, cropping and formatting, writing the perfect sentiment and painstakingly building an email distribution list do they expose pricing. Oh, it's not a one-time fee? How convenient? But relative to losing your work, their offer looks pretty tempting. After all, it's only $3.99/month with a 7-day, cancel any time free trial.

    Now for the fine print. Should your free trail expire, you are billed for 12 months. For pre-existing accounts, the pricing is more predatory - you are not eligible for the free trial - the subscription cannot be canceled - the annual fee is nonrefundable. The insidious part of this scheme is how they have woven their disclosures into the checkout process such that you have to know they are there to avoid the trap.

    Summary

    My advice and it pains me to say this after having used their service long before they changed their pricing policy, is STAY AWAY - SMILEBOX IS A RIPOFF!!!!!

    Predatory Pricing
    Deceptive Business Practices
    Terrible Value

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  • 1.0 stars

    "Billing scam!!!"

    January 10, 2014  |   By pamendella

    Version: Smilebox 10

    Pros

    The billing scam and terrible customer service practices overrides any pros that might have existed!

    Cons

    They have a 7 day (RISK FREE?) free trial that they claim you can continue to use for only $3.99/mo and can cancel at any time. What they don't tell you is that they charge you in a huge lump sum for a whole year and although you can cancel at any time, there are ABSOLUTELY no refunds. They do not allow any phone calls and their email correspondence (when they do reply) is cold, impersonal and rigid at best. They are kind enough to let me cancel AS OF A YEAR FROM NOW!!! Even my car insurance allows monthly payment and if I cancel prorates my refund! I definitely am not smiling at smilebox! I am going to make a creation using smilebox to share on all my social media sites that Tells about what a SCAM they are and to stay away! How's that for creative!!??

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  • 1.0 stars

    "Billing scam!"

    January 2, 2014  |   By speak2kristina

    Version: Smilebox 10

    Pros

    I chose it because they had some cute designs that were supposed to be for free but they werent

    Cons

    They sucker you into the free trial saying it's only $3.99 a month after that and then bill you for a whole year $48 and don't refund even if you cancel right away.

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  • 1.0 stars

    "Predatory Billing Practices!!"

    January 2, 2014  |   By canelab

    Version: Smilebox 10

    Pros

    I have nothing good to say about Smilebox.

    Cons

    Do not sign up with Smilebox! If you fail to cancel your "Trial" subscription within their time period,even by a day, they will automatically charge your bank account for a whole year without any notification. Smilebox has no phone customer support and refunds are absolutely denied. You will be donating your money to them for zero services in return. Their billing practices are predatory,dishonest and disgusting.

    Summary

    If you want to throw your money away, sign up for Smilebox.

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  • 1.0 stars

    "Same issue with us"

    October 28, 2013  |   By StGrCo

    Version: Smilebox 10

    Pros

    None worth the down-sides.

    Cons

    Same issue with us as others. They will dodge attempts to unsubscribe, and they will not refund money even when presented with evidence that the subscription issue is their own fault.

    Summary

    Not worth it.

    Updated on Oct 28, 2013

    @LeBron, because the whole year was charged instead of a month. You're not "saving" anything if you don't want it!

    We had a similar experience. Charged for a year immediately, customer service was nowhere to be found and would not process our request to unsubscribe, then would not refund money.

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  • 5.0 stars

    "I simply LOVE SMILEBOX"

    August 14, 2013  |   By Mastiffmom77

    Version: Smilebox 10

    Pros

    Love all the options

    Cons

    I wish it was free

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  • 4.0 stars

    "Great cheap way to send invites and photo albums!"

    August 12, 2013  |   By twobootsgonered

    Version: Smilebox 10

    Pros

    Very pretty
    Nice graphics
    Easy to use

    Cons

    Not enough wedding Save the Date and Invitation options
    Music that is standard isn't great

    Summary

    I really enjoyed Smilebox and will be using it for my Save the Date's and Thank you cards for my wedding.

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  • 5.0 stars

    "Very easy to use and fun!"

    August 8, 2013  |   By BKPerez

    Version: Smilebox 10

    Pros

    Lots of options to choose from even with the free version. Even able to ad music.I have created my first album with our wedding pictures, and got lots of compliments!

    Cons

    Don't have the text box option for some of the collages

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Results 1-10 of 171

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