Features
-
License:
Free
-
Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
898
- Operating Systems:
Windows Vista, Windows 2000, Windows XP
- Additional Requirements:
Internet Information Services 6.0
- Limitations:
No limitations
- Date Added:
April 20, 2009
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Previous Versions:
Publisher's description of SmarterTrack
SmarterTrack 4.x is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency. Version 4.0 includes surveys, multi-lingual live chat, agent instant messaging, chat room, company brand support, and a hosted service option.
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- knowledge,
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