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From SmarterTools:
SmarterTrack is a help desk application built for tracking, managing, and reporting on customer service and communications including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.
What's new in this version: Version 9.1.4870 has added to Auto Responder variables list and web service that returns daily counts per user for tickets, chats, call logs, and average response time.
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All versions:
2.5 starsout of 2 votes
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Current version:
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"Terrible Support"
Version: SmarterTrack 8.5.4703
Pros
Cost vs ZendaDesk but I guess you get what you pay for.
Cons
Terrible Software Support
Summary
We have been using the on-demand version for almost a year now. Their support has keep getting worst and worst. From Support System not being available to inability to SOLVE simple System Notification issue. We have missed our SLAs b/c of their poor technical support. And they are in SUPPORT SOFTWARE business. The ticket has been opened for 2 months now and we only bonce emails back and forth with stupid request from their support (Brian Ward).
If you company requires their SLA to be meet then I do not recommend to use them b/c if you run into issue their support will not help you. -
"hn bhntg"
Version: SmarterTrack 3
Pros
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Cons
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