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SmarterTrack

Publisher's Description

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All User Reviews

Results 1-2 of 2

  • 1.0 stars

    "Terrible Support"

    January 12, 2013  |   By skwareks

    Version: SmarterTrack 8.5.4703

    Pros

    Cost vs ZendaDesk but I guess you get what you pay for.

    Cons

    Terrible Software Support

    Summary

    We have been using the on-demand version for almost a year now. Their support has keep getting worst and worst. From Support System not being available to inability to SOLVE simple System Notification issue. We have missed our SLAs b/c of their poor technical support. And they are in SUPPORT SOFTWARE business. The ticket has been opened for 2 months now and we only bonce emails back and forth with stupid request from their support (Brian Ward).

    If you company requires their SLA to be meet then I do not recommend to use them b/c if you run into issue their support will not help you.

    Reply to this review

    Was this review helpful? (0) (0)

  • 4.0 stars

    "hn bhntg"

    July 23, 2008  |   By hsoylu

    Version: SmarterTrack 3

    Pros

    jdlekcmcç

    Cons

    k.fe ÅŸlerkfÅŸler fÅŸÅŸerlkgÅŸer fg

    Reply to this review

    Was this review helpful? (0) (0)

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SmarterTrack