Slacker Radio for Android User Reviews
Spectacular
Results 1-3 of 3
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"Clever Thievery"
Version: Slacker Radio for Android 3.1.444
Pros
The concept, opening screen, and hype are appealing, but that is where the charm ends.
Cons
Very few - I discontinued using Slacker after one week because of too many bugs, poor music section and genre association. The security allowances concerned me, but I used the free application previously installed on my phone by Verizon.
Extremely long story short - I rarely check my wireless bill as the charges are within a few dollars of each other each month. I noticed after 4 months that I was being billed $3.99/month for an unknown service. I contacted Verizon and they explained it was billing for Slacker. Though I had only used the "free" version of the service once, at some point it had "upgraded" me. I was told to contact Slacker, and I did through the online chat service.
Conversing with Slacker representatives online is like beating your head against a wall (listed in summary below).Summary
SR.: We can assist you with any information regarding your Slacker account or with the Slacker app on your phone. Is there anything that I am able to assist you with that I can help you with at this time?
***: Yes, I am speaking with Verizon right now (regarding a billing issue with Slacker - I never used or consented to use the full version, but was charged for it.)
SR.: Again, we cannot assist you with any billing issues, since all billing issues are handled by Verizon.
***: Can you tell when I initially downloaded Slacker and when I began being charged?
SR.: No, we're not able to say when the app was downloaded (though the app would have been installed on your phone from the factory so there wouldn't have been an install).
***: Can you please tell me who I would contact regarding usage data for my account?
SR.: We don't provide usage data for accounts as that is proprietary information.
***: Legally can you disallow my access and knowledge of my own service usage and data?
SR.: Is there a reason you would need access to that information?
***: Absolutely. Verizon believes it was a malfunction with my phone - sure enough I returned one the next month for the reason that it was random accessing and opening applications.
SR: Since the charge you are referring to appears on your Verizon bill, that would indicate that you are charged by Verizon, so Verizon would have to credit you for any purchases made on your bill you wish to contest. If you had been billed by Slacker, you would see a notice on your bank account from Slacker directly, as we only bill directly via credit card purchase.
***: Absolutely, but I require account information from your company to solve this issue.
SR.: If we are able to provide information to assist with this issue, we will be happy to.
***: I regret that I have given you the impression that I am foolish or inexperienced in billing matters. Though I have never had to deal with an issue like this,. I am fully aware that I was billed through Verizon. I am requesting your help in account issues and information - something that you are clearly unable or willing to provide.
SR.: I am more than willing to provide that information.
***: I have stated that I require additional information for Verizon to refund my account, and requested that you provide me with my account usage history or direct me to some one who can. With out this information, I am unable to determine whether the account is being used by some one using my email address, or if it is in fact due to a software issue as we have surmised.
SR.: Is there anything further that we can assist you with at this time?
***: I would hope in the future that Slacker would provide you with the resources and abilities to provide such basic information as "when was my account last used". That would be lovely.
SR.: Account usage has no bearing on subscription refunds.
***: I'm looking for the candid camera.
SR.: Again, if Verizon is stating otherwise, we would need the name of the person that is saying that.
***: You can see the relevance pertaining to my situation, correct?
SR.: Slacker bills you for access to the subscription service, not for how much you use the service. You can use the service every day of the subscription period, or never during the subscription period, and you are billed the same amount.
***: They were looking for evidence as to whether it was a phone malfunction - account access data would provide evidence on this.
***: I very, very clearly understand that. That is not the issue at hand. I have stated several times why it was necessary to know whether or not the program was being used.
SR.: Again, that has no bearing on issuing a refund for the subscription.
SR.: If someone was saying that it does, then we would need their name.
***: In this case, as you have said Slacker is not responsible for the billing, to Verizon, IT HAS BEARING.
***: You are welcome to, but I'm dropping the issue because they provided a full refund.
***: You asked me what else could be done, and I'm answering you by saying this: Providing basic account assess information would be not only pleasing to your customers, but saving time in situations such as these. Good day.
SR: Thank you for using Slacker Live Chat Support.
Have a wonderful day.
***: You too, and may the rest of your day be free from those requesting the ever unavailable account information.
I could post more, but it would be only the same.
Bottom line is this: The service is inferior to other options (Pandora, TuneIn, etc), the billing is deceptive, and the customer service... well, you be the judge. -
"Would rate it a ZERO if it were an option"
Version: Slacker Radio for Android 3.1.444
Pros
Possibly the ONLY good thing would be the music if you paid for the higher end account. Otherwise, stay away.
Cons
First, contrary to what their "Live Talk" Customer Service representatives tell you, when you sign up for a Trial Account you are required to enter a credit card. Then, just TRY to cancel! Good luck - there is NO place on their website to cancel. The Customer Service rep argued with me about the required credit card, then told me to call them. After being placed on hold for 30 minutes I gave up and have filed complaints with my bank regarding the fraudulent credit card charge, Better Business Bureau, and our state attorney general. Not worth the headache to deal with a company who refuses to place a "cancel my account" button on their website.
Summary
Stay away from this company. They are deceptive.
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"Slacker Radio Sucks!!!!"
Version: Slacker Radio for Android 3.1.444
Pros
If you are an illegal you will be forced to listen to commercials in Spanish.
Cons
I think it reall sucks that I have to listen to SPANISH commercials on this crappy app. Last I checked this isn't Mexico or Spain. Don't waste yor money on this Anti-American app.
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