SKY-click is the first fully featured Video and Voice over IP call centre. The solution is managed through a web-based management platform making SKY-click the most easy-to-use call-centre in the world.
There is no implementation cost to profit from SKY-click. The solution can be used from anywhere in the world for the very low monthly fee of 10 USD per agent or for the yearly fee of 100 USD per agent.
Call center administrators manage the system through an intuitive and easy to use web-based interface. There is no hardware to install. Agents access SKY-click all around the world from any computer running Windows 2000 or later, Skype and the SKY-click software.
SKY-click forwards incoming calls to the right agent: the one speaking the callerâ€™s language and responsible for the right subject of inquiry. The system handles all tasks usually managed by call centres: agentsâ€™ availability schedule, call queuing, feedback database, reporting, etc. The system is linked to standard product databases and CRM tools.
What's new in this version:
- Web-based call-centre administration
- Operator setting
- Service settings
- Call history
- Availability management
- Delayed call-back
- Language management
- Quota management
- Data export
- API and Compatibility
- System tray integration
- Video, Instant Messaging & Forwarding features