Service Desk TTS specifications

Improved database performance. Added export reports to excel for open and closed tickets on the administrators add/edit window, and to the technicians window under the Reports menu. Technicians can only run reports on records assigned to them. Added reports on the Technicians window to allow them to see all tickets and not just their own. Added a auto-reload feature on the technicians window so every 30 seconds the current list view will be automatically reloaded. This feature can be disabled by clicking the "Stop auto-reload timer" option under the File window in the technician window. Improved the knowledge base edit window so you are not prompted to save changes made to the article when you only copied text from the record. Added a new Shutdown Network PC feature under Network Tools next to Restart Network PC and added both to the technicians window. Added an Advanced Search feature under the Search menu option on the main Knowledge Base window. This will give you better filtering options for more advanced searches. Added a new report on the Administrator ticket window called Statistical Reports. This report will break down all the completed, incomplete, and total tickets separated by technician in any given date range with a grand total at the bottom.