Service Desk Lite is free ready to use service management software that enables you to manage Service contracts such as AMC,Warranty and customer complaint right from complaint registration, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to customer complaints, queries or issues, deliver quick service to build strong customer relationship and win more loyal customers. Usually lot of paperwork needs to be done to manage service contracts and customer complaints.
Service Desk Lite is useful for such service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended. Service management is made simpler with Service Desk Lite. It covers the important stages of Service Contract and complaint management such as Digitally manage Service Contracts; Register Complaint; Assign Complaint to Service Executive; Complaint Closure.
What's new in this version:
Version 2015 R1.1 includes additional features and new interface.