Service Desk Lite is free ready to use service management software that enables you to manage Service contracts such as AMC,Warranty etc and customer complaint right from complaint registration, assignment to closure in a very simple way.
For service oriented firms it is very essential to timely respond to customer complaints, queries or issues, deliver quick service to build strong customer relationship and win more loyal customers. Usually lot of paperwork needs to be done to manage service contracts and customer complaints.
Service Desk Lite is useful for such service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended.
Service management is made simpler with Service Desk Lite.
It covers the important stages of Service Contract and complaint management such as Digitally manage Service Contracts; Register Complaint; Assign Complaint to Service Executive; Complaint Closure.
Service Desk Lite is suitable for Service Industry to manage service contracts and complaints.
Service Desk Lite is windows based application, and hence the data resides on your machine and works without the need of internet. It has a small setup file of 8 MB Installation is quiet simple, it does not require any registration Download, Install and Get started.
What's new in this version:
Version 2014 R1.0 includes additional features and new interface