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SOS Online Backup

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  • 1.0 stars

    "Never did get it to work, difficult to reach support"

    April 26, 2012  |   By gilbertmt

    Pros

    None/don't know, it didn't run

    Cons

    -Didn't automatically run after installation
    -24/7 M-F customer service isn't, really
    -Fixes for the problem do not bode well for actually using the program
    -Canceling service doesn't trigger a refund. Need to call and speak to someone, which is not easy.

    Summary

    Tried to log in the first time, got error message. The Live Chat box was -begging- me to use it, so I did. The chatters for sales and "partners" and business were available, but not for "home." I was encouraged to leave a message, which I did. They emailed me in a couple hours. I found their recommendations ominously cumbersome (see below). I canceled the service, got a confirmation email and then was told (by my credit card company) that I had to phone them to get a refund...still waiting for "online help" to call me back. I can't imagine my stuff being in their hands or having to turn to this company if I had a computer catastrophe.

    Hi Gilbert [Gilbert's my last name, by the way. Ooops!,

    If you are getting this error there are various reasons for this error to occur.
    1. Firewall blocking the application from running.
    2. Outdated system files.
    3. Corrupt DLL files
    4. Incorrect user name/password in case you have selected "Remember my login to this computer"
    1. Firewall blocking the application from running.
    If you have a firewall application installed on your computer, you need to add SOS to the firewall's exception list.
    There are 3 files that need to be added
    -Sloader.exe
    -Sstorage.exe
    -Sosuploadagent.exe
    Once you have added them, retry the backup.

    2. Outdated system files.
    Since SOS relies on web services for backups, we need to make sure certain system files are updated.
    A. SOS needs MSXML 4 SP3 to be installed and working.
    B. Please use the link below to download and install the file.
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7f6c0cb4-7a5e-4790-a7cf-9e139e6819c0&displaylang=en

    After completing the installation, try to run your backups.

    3. Corrupt DLL files.
    In situations where you tried the above steps, and it still did not resolve, you can try to register the DLL from the command prompt.
    Open the command prompt (Start > Run > type 'cmd')
    For Windows Vista/7, go to Start, type 'cmd' in the search box, you will see the command prompt icon, right click on it and select "Run as Administrator".
    In the command prompt type "%WINDIR%\SysWOW64\regsvr32.exe %WINDIR%\SysWOW64\msxml4.dll" for 64 bit versions of Windows.
    "%WINDIR%\System32\regsvr32.exe %WINDIR%\System32\msxml4.dll" for 32 bit versions of Windows.

    4. Incorrect user name/password in case you have selected "Remember my login to this computer".
    Also, take a minute to look at our knowledge base for more information,
    KB URL: http://kb.sosonlinebackup.com/article/AA-00261/19/SOS-for-Windows/Errors/Unable-to-connect-to-the-server-error-even-when-you-are-connected-to-the-internet.html

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