SOS Online Backup

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  • 1.0 stars

    "Not usable in a business environment"

    January 2, 2012  |   By chiggin1

    Pros

    Easy to pay them

    Cons

    Customer service is non existent. They claimed I could do an initial backup to an external drive (to speed up the back up of 300g of data (in lieu of doing this over a slow link) when it did not work, they then claimed they do not suipport it and removed most of the references from their site. Since I had pre paid for a year's service I figured I would keep trying to use it. Finally got the data backed up, but have been unable to make any of it share-able online. first they told me that I could not share any folder containing over 500m of data, so I tried sharing a folder with 100M of data, then they told me there was a short term problem with their server. meanwhile I decided to test the downloads for restoration. Tried to do a restore on a site with a fast (50M) inbound connection. looks like it will take 2 weeks to restore. Seems their site has a slow internet con

    Summary

    This product may work fine for home use and for backing up small amounts of data. But it simply does not work in the business environment and their support is simply not interested in assisting customers. Their approach seems to be to close the ticket saying there is a problem with how the customer has installed the product or using the product and to open a new ticket after the customer fixes their 'internal problems' The case the tech coul not figure out why he could not find the back ups working directory---I had the software and the working directory on the D: drive not the C: drive. Tech said I had to re-install on the C: drive initiate the backup again and then contact for more help! Go figure.

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1 reply to this review

  • Reply by FSSimon2 on February 11, 2012

    I had the exact same experience. $80 down the tubes. Horrible.

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