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CNET Editors' Rating 4.0 stars

Excellent

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out of 4,066 user reviews

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  • 1.0 stars

    "Roboform-Siber Systems Dishonest!"

    October 1, 2011  |   By mark_sj_ca2

    Pros

    Product works as advertised

    Cons

    Roboform is dishonest. After advertising free upgrades they reneged on their word and have said to their users that they must PAY. Since Roboform version 7 is REQUIRED for Firefox 6 (or 5, or 4!) all must succumb to their piracy.

    Summary

    Roboform Better Business Bureau page now has a big REVOKED on it because of so many complaints. Here's the link to the BBB page: http://www.bbb.org/washington-dc-eastern-pa/business-reviews/computers-software-and-services/siber-systems-in-fairfax-va-7004423/

    Here's the link that PROVES free upgrades where offered when I purchased: http://web.archive.org/web/20080822215550/www.roboform.com/why-pro.html

    If this Russian based company is unethical enough to break their word regarding upgrades, are they unethical enough to sell my passwords to the Russian mob? *gulp*

    Updated on Oct 2, 2011

    I'm happy to report that within 48 hours of filing a report here, that Roboform/Siber systems upgraded my license.

    If anybody from Roboform/Siber systems reads this... you shouldn't just be doing this for your customers that complain in public venues. You should proactively be doing this for all customers that you sold under the "free upgrades" offer. That's the RIGHT thing to do!

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1 reply to this review

  • Reply by phoraa on December 22, 2012

    But did they say that you can keep your lifetime upgrade or was this just an upgrade to version 7 only?

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