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CNET Editors' Rating 4.0 stars

Excellent

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out of 4,064 user reviews

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  • 1.0 stars

    "Roboform 7.1.1 now has 2 upgrade fees 4 what was in 6.x"

    December 18, 2010  |   By heartspeace

    Pros

    Good software - but its coming from a company who is going back on their own statements about no future upgrade feeds. It was good software, but now they are splitting up the functionality that was in one product into multiple to make more $$$.

    Cons

    Can't be trusted for various reasons in keeping your passwords in their databases unless you pay a yearly fee to access them, akin to holding your passwords hostage, and charging $$$$ for multiple licenses (See below).

    Summary

    There are three main problems - upgrade fees - hostage data - and RoboForm not keeping their word / breaking their own license. You make your own call if you want to deal with a company like this after reading this review. When this product is uploaded as version 7, I will repost this review there as well.

    Roboform is now at 7.1.1 - but they aren't honoring their license for free upgrades - and now make you pay for two upgrades (one yearly).

    They split out their Roboform Online functionality that was part 6.x, and made it so you have to pay a near $10 fee YEARLY to access your data that is secured on their website.(You do not have access to it locally) If you lose your password, or if you don't pay their $10 - your passwords are out of luck - your frozen out (unless somehow you can talk them into making an exception to get your data before they make you pay the other $10 for the next year). By the way this functionality was stripped out of the 7.x desktop product. So if you relied on it - sorry your SOL. Another words, they have your data and unless you pay you cant get it.

    The second upgrade is in the base product. They are charging nearly $20 per license for the first license to upgrade the product. The second and so on license that you may have if you have multiple users are near $10. Normally I wouldn't have a problem with upgrade fees, but there not having an upgrade fee is exactly why I bought it. On their website from at least 2005-2010 the following was displayed and NO upgrade fees were levied against users from either version 5 to version 6 (or any previous version up to version 6 or any release of version 6):
    -----------------------
    From Roboforms website over the years (courtesy of Wayback Machine http://www.archive.org/web/web.php )

    From their FAQ 2005-Oct 2010

    "Q: If I upgrade to the new version of RoboForm, do I have to pay again for RoboForm Pro?

    A: So far we did not charge for upgrades. Just install the new version over the old version. However, if you upgrade from ver 5 to ver 6, you will lose Pro status and you will have to activate RoboForm Pro again, but you do not have to buy it again."
    -------------------------------------------------------------------------------------------------------------------

    So in a nutshell, while this is a nice program - they can't be trusted in my opinion. If they were to have instituted a new license for new users from when version 7 was released and grandfathered in older users to that they have free upgrades for both sets of functionality, as I suggested to them, they would be fine. Its ethical and honest then. Unfortunately, to me, this is neither ethical or honest to go back and change the terms of a license agreement and verbal contract (It was the reason I brought the licenses in the first place was no future upgrade fees). In fact, it smacks of a class action lawsuit for any lawyers out there considering their hundreds of thousands, if not millions of customers who this will impact. In effect if someone has 5 licenses for their home computers, they now have to pay $80 just for part of their previous functionality in version 7, and another $50 each year for the rest of the functionality in version 7 - winding up $130 for the first year alone. Who knows what they will charge in several months from now with a version 8. For me, yes, sign me up for any class action lawsuit.

    Updated on Dec 18, 2010

    In 'Pros' section - typo: feeds - should fees

    In Summary the line: "By the way this functionality was stripped out of the 7.x desktop product." should read: "By the way, the Roboform Online functionality that was in the 6.x desktop product was stripped out of the 7.x desktop product - making it a separate product altogether."

    The line:
    Normally I wouldn't have a problem with upgrade fees, but there not having an upgrade fee is exactly why I bought it.
    Should read:
    Normally I wouldn't have a problem with upgrade fees, but their not having any upgrade fees is exactly why I bought it.

    I tried to write them and explain the situation, and their own license terms that disallowed this type of behavior and was just told to pay the new upgrade fees or continue to use the old version of the product. This is NOT a new version and the new features in 7.x are fairly minor in the scope of the overall product. To me its clearly a breach of contract and of ethics in my opinion.

    Updated on Dec 18, 2010

    Sorry - I wish there was an edit button for the reviews - I clicked it before I caught the last mistake:

    The line:
    This is NOT a new version and the new features in 7.x are fairly minor in the scope of the overall product. To me its clearly a breach of contract and of ethics in my opinion.
    Should read:
    "This is just a new version and not a new product and the new features in 7.x are fairly minor in the scope of the overall product. To me its clearly a breach of contract and of ethics in my opinion."

    I just can't stand when companies don't follow through with their word. It is a deep reflection of the management of the corporation and that is, specifically, those who made such decisions.

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