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Excellent
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"Bad Customer Service, Dropped Calls, Poor Call Quality"
Version: RingCentral
Pros
Concept is great when/if it works.
Cons
Customer Service
Call quality
Dropped CallsSummary
We have been using RC for just under a year. We have 12 physical phones. I would NOT recommend RC for a small business. Their customer service takes Incredibly long to get through to a person for even a simple billing question. Average customer service call with them has been between 45 minutes to 1.5 hours when we have been trying to add in an analog line, or having issues with dropped calls. Dropped calls have been an on going issue since starting with them. Even when making a call at midnight, when neither call volume nor internet volume is high, I had a call drop. I had one of our employees track how many dropped calls she was having, and it averaged about 10 per week (approximately 15-20% of her calls). We have also had issues with transferring calls within our building. Sometimes it works and sometimes it doesn't. Calling them takes so long, and much of the time with the sporadic issues, they can't figure out the problem, it isn't worth calling them. We have done all their suggestions including increasing our internet band with and dedicating bandwidth to the phones. This did not fix the problems they were suppose to. It seems like their issues are with the way their system actually handles the calls. I'm writing this review while I have been on hold (31 minutes so far and haven't gotten to speak to a real person yet!) to find out why this mysterious $379 charge started showing up on our bill for "20,000 minute toll free bundle" that we have never heard of nor did we sign up for. We are in the process of switching to a different phone system. It is really interesting how may good reviews they have gotten on some of these websites, because we have had almost a year of constant issues of one kind or another. I'm going to keep writing reviews until they decide to pick up the phone for this billing issue. Hopefully people will keep looking to find the real list of issues with RC. This was a new business last year, and they have definitely lost us money and leads due to the issues we've had with dropped calls, poor quality calls and not being able to transfer.
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"Would NEVER recommend"
Version: RingCentral
Pros
Cheap
Friendly
Somewhat user friendlyCons
Off-shore technical/billing help with people that don't speak English very well (they are friendly though!)
Hold times are RIDICULOUS!
Dropped Calls
Bad receptionSummary
I would never go with this company. We have had a really hard time getting someone on the phone to help with technical issues, and then when we finally gave up to go somewhere else, they took over 45 minutes to "cancel" the numbers.
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"Great service and support aggressively expanding!"
Version: RingCentral
Pros
Customer service is very persistent they want to keep their customers!
Online and mobile access is very similar and easy to use.Cons
They do not register with 411 whether or not you ask for it. But customer support did the research and provided me all the information to do it myself.
Summary
Wish they were a cellphone carrier cause the customer support is way better than any mobile network. Pricing could be better but for the tools and programming they handle themselves i am very pleased. The RingMe feature is used on my company's website and is very convenient. coolorsolutions.com
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"A can and string would work better."
Version: RingCentral
Pros
There is a website to log in
Cons
can't understand support most times, phones reboot while on call and setting change, if you call customer support good luck getting off the phone before an hour passes, most support people are obviously using a flip chart, transfering takes forever, extension disappear, calls drop, calls go robotic.
Summary
I have all cisco gear and a CCIE that configured my network equipment so there is no problem with priorities. Level 3 has no clue what to do to make it better they just keep making it worse. I have never once in months been able to use the phone system the way we want to use it. My customer service department just was deleted by them losing 200+ voice mails which is going to cripple my company. I have an asterisk phone system on the way now but this may be the last issue I have in this office due to those voice mails being deleted by these idiots, there is gold in those messages. I lost $10's of thousands just now I can almost guarantee I should have setup an enterprise grade system this garbage has cost me more than the asterisks plus I just lost who knows how much money. I hate ring central they are spawned from the devil.
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"" Great asset to our company!""
Version: RingCentral
Pros
- Easy set up
- Great 24/7 customer service
- Ability to choose our 8** number
- Ability to receive voicemail and faxes through email
- Aility to make calls using our laptopsCons
We have found no cons.
Summary
We have been with Ring Central for three years and absolutly love it! Not only is Ring Central affordable, you get the most features with the lowest price on the market. Ring Central has an amazing knowledgeable team that are always happy to help!!!!!
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"RC Mobile is a great product and a great value"
Version: RingCentral
Pros
A very reasonable cost - my phone bill went from $95+ a month to $23. I was able to keep my phone # and my fax #.
I don't answer the phone because we don't have any but get an instant text and email telling that I got a call and the email includes the voice message. Which allows me to screen out sales calls and respond immediately to customers. Also when a call comes in it rings on my computer and I have the option of answering it on my computer using VOIP or I also have the option of monitoring the voice mail as they leave it.
I am out of the office a lot and use their iPhone app quite a bit. If I have the Iphone app running I also get an alert that a call is coming in. I can return calls from my Iphone using WIFI VOIP and the company phone # will show up on their caller ID.
One of my concerns with dropping the land line was losing the fax machine, but they make it easy to send and receive faxes.Cons
The only real con that I have experienced is the quality of the VOIP calls hasn't been consistently good and so I don't use it very much. It might have improved but it is just as easy to use my cell phone to return calls.
Summary
Overall, I am very pleased with the quality and value of the service. I figure I am saving around $900 a year using this service.
One thing I forgot to mention is that they have great customer service as well. They patiently and expertly walked me through getting things set up initially.
Updated on Mar 22, 2012 -
"Great Phone Service for Small Business"
Version: RingCentral
Pros
The price is excellent. It makes it affordable for a small business to get the big business sound they are looking for. The features are plentiful, there is a great deal of flexibility in the options.
Cons
I do not have anything negative to comment. Its a great service.
Summary
I recommend this product for small businesses.
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"Easy, Flexible, Allows A Wider Presence"
Version: RingCentral
Pros
For the past few years RingCentral has allowed me to maintain a local marketing presence in two prime cities I, without the costs of a remote office.
RingCentral's mobile app offers the added benefit of lower cost international calls from my established virtual numbers, which can be accessed from anywhere, via the Ring Central App. This flexibility allows for continuity from a virtual office to real time existence.Cons
The RingCentral App requires use of a mobile phone network, rather than a wifi network.
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"Great product for the small business"
Version: RingCentral
Pros
Less expensive than phone company.
Fax number available.
Calling features just like regular phone companies.Cons
Problem using fax number from another computer.
Summary
Ring Central is a great tool for the small business! The cost is much less than the local telephone company or cable company. Customer service representatives are friendly and well-informed about their product when there has been a question.
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"Best on-line service provider I have!"
Version: RingCentral
Pros
Automated call attendant has many options to control how, when and where you receive calls.
Faxes come in and you are notified of their arrival by email or text that identifies the company name of the sender with the time in my area code.
Support is great, 7/24, North American based, rarely a long wait.
Pricing, while not the lowest is very reasonable for what you get.Cons
The setup can be a little confusing but detailed information is available on their site or you can call the support line and receive friendly and useful help.
Summary
My Company has been using Ring Central for over three years and every once in a while I test other VOIP and Internet fax service providers just to see what is available. So far nothing compares to Ring Central, the quality of their product and their excellent 7/24 North American based support can't be beat.
The setup of the call attendant can be a little confusing until you get used to it, but once you do, the options available should satisfy even the most demanding user. The price may be a little higher than some of their competitors but it is well worth it.
Thanks Ring Central, keep up the great work!
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