Registry Easy

1.0 stars

"Not good software... but persist with getting a refund"

April 15, 2010  |   By catfordkid

Pros

Nothing. Re-reading in the cold light of day all the stuff on the RE website, and the various 'reviews' that come up on a search engine trawl, it looks pretty much like a scam through-and-through.

Cons

However...

Summary

...maybe it isn't. Sure, the program made a right mess of my computer (along with lots of other people's by the look of it). But when I asked for a refund of the purchase price, somewhat to my surprise I got it.

It wasn't totally straightforward though. First, the customer service form on their website kept reporting that the message send had failed. I tried going via their tech support (who have an external email address), but heard nothing back.

I then wondered if it was a browser issue, and re-sent my messages to customer service again but this time with Firefox. It worked; seems their site doesn't like IE8. Almost immediately I got a reply in quaint English telling me how to fix one of the problems I'd reported. I wrote back saying that wasn't good enough, and could I have my money please. We went through a little more wrangling, then I got an email saying the cash was on its way.

Sure enough, later the same day there was a message from ClickBank confirming the refund, then another from PayPal. I've juist transferred the full price I paid out of PayPal and into my bank. To me, this argues for RE being a duff bit of software rather than an actual scam;I I don't know of too many scammers repenting of their sins and refunding disgruntled customers.

One last point. As I mentioned in a reply to one of the more hysterical 'reviews' of RE on this site, I kept my messages civil and businesslike and was careful to avoid name-calling and unsubstantiated accusations. I know I'm more likely to do what someone asks if they treat me like a human being, and I guess that's probably so for people all over the world.

So, if you don't like RegistryEasy and want your money back, my suggestion is simple; use Firefox, and stay nice.

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