From Britton Lutz:
Are you the resident tech expert for all of your friends and family? Do you get dragged into doing tech support for everyone under the sun? This app feels your pain. With some simple yes/no questions, this app can help a user troubleshoot an issue on their own! The basics are covered, from printers to speakers. What's wrong with the cup holder on the computer? This app has the answer! Does something need to be plugged in to work? You'll find the solution here.
This all comes with a slight twist, though: this app has a sense of humor. It's not afraid to tell someone they have no business using a computer. When you just can't tell someone they don't know technology, let this app do the work!
Contains yes/no questions that help the user drill down to the source of the problem (or possibly realize that they should leave some things to the experts!)