R-Studio Data Recovery

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  • 1.0 stars

    "Ok software, INSANELY HORRIBLE Customer Service"

    December 6, 2011  |   By azjazz

    Pros

    The software generally works OK, though it is sometimes hard to determine on the screens what data/files are important, and what are not important.

    Cons

    Customer service is definitely *not* important to them. "Screw the customer" is pretty important to them, though.

    I purchased R-Studio to recover data from a bad drive. Then, a little over a year later, I needed to recover a totally dead system that didn't even boot up from a corrupted hard drive. I looked into a back-up image to get the R-Studio boot disk creator program to start my recovery. However, I didn't have the boot disk installer available on that image.

    I called the R-Tools Customer Support to have them send me a link to the boot disk installer (which was part of the R-Studio package I had purchased). However, I was told by the R-Tools representative that my 1 year warranty had expired the month before, and that I needed to purchase R-Studio *AGAIN* to be able to get to the same software I had ALREADY PURCHASED! No negotiation.

    So, I left R-Studio (cursing up a storm), and purchased Active@ File Recovery Pro. It's cheaper, quicker, and better.

    Good riddance, R-Studio!

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1 reply to this review

  • Reply by on December 15, 2011

    In accordance with our sales policy
    http://www.r-tt.com/BuyOnLine.shtml, we guarantee customer support
    service within one year from the date of purchase. The services
    include technical support, customer support and all updates and new
    releases for purchased product during that term.

    When 1-year support service expires, the licensee may renew that
    support at a discounted price to continue receiving support services.
    The renewal support purchase extends support service by 1-year from
    the date of its expiration. A new registration key is issued for the licensee after the support services are renewed.
    If customer support period for an order expired, the licensee may pay for the Extended Customer Service and get a new registration key for the current version of the software.

    We do not keep old versions of our software on our server and couldn't provide the customer with the version he purchased more than a year ago.

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