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Quicken Deluxe 2014 User Reviews

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CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 80 user reviews

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All User Reviews

Results 1-10 of 18

  • 1.0 stars

    "This is no upgrade! Terrible product"

    April 14, 2014  |   By juliettarose

    Version: Quicken Deluxe 2014 R5

    Pros

    None compared to previous versions

    Cons

    Everything is different. All my data is out of whack. Completely did away with simple budgeting. Not user friendly at all. Freezes and takes forever to populate fields and scroll.

    Summary

    ***?

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  • 1.0 stars

    "probs with focus; paste; search return; adjusting split"

    April 4, 2014  |   By OlyLady

    Version: Quicken Deluxe 2014 R5

    Pros

    I have been a loyal Quicken user since 1994. I have always been more than satisfied with the product and use it heavily.

    Cons

    Quicken 2014 has major problems which would cause me to switch after 20 years if only there was something to switch to! The five are: losing focus; pasting; search return; adjusting splits; and speed. I formerly copied a lot of payment and receipt data from emails. In this version, when you switch to another application and return to Quicken, it loses focus and you need to click back in the same field you were in formerly. Then only one paste will work per session. Whatever is the first thing copied to the Clipboard after opening Quicken is the only thing it will paste, no matter how many things you copy afterward. Third, after searching, it returns you to the top of your register -- every time, no matter where your focus was when the search began. Fourth, when you type a new amount in a split transaction, both the button to adjust and the button to cancel invoke the Cancel function. Finally, this version is simply Slow on everything from changing a transaction to reconciling.

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  • 1.0 stars

    "Quicken has sadly become a headache!"

    April 2, 2014  |   By hotrodgrandma19

    Version: Quicken Deluxe 2014 R5

    Pros

    I like some of the new features. That's all.

    Cons

    Too many to list. Let's just say, I agree with others comments. And that's sad. I've been a Quicken user for many years and stuck with Quicken 2012 because I heard 2013 was very problematic. Being forced to buy 2014, I upgraded, only to have to spend days getting it to a point of being usable. The customer service is laughable. I even had to tell a lady where to go within the program. All people I communicated with didn't know anything without trying to look it up. My online queries have been no help either. I just discovered another "bug", something that is not working. It's very frustrating! I don't know what's happened over the last few years, but it's very disappointing. And I'm also wondering if they will say, come next year, that we will need to upgrade again in order to continue to use some important features. If they do, to me, that would be like bribing users to continue to purchase, and I will not take their bait if they do. So, current users, keep this in mind.

    Summary

    I'm sorry to say that I cannot and would not recommend this program to anyone. It's completely true to say, it is not user friendly. I'm very computer savvy and it's not even user friendly for me simply because of all the bugs! New features mean nothing to a user if the program doesn't work properly! We shouldn't have to figure a "work around" to use it. You shouldn't present a product that is so-o-o-o buggy. Not from a company like Intuit. I don't even want to give it one star, but I will.

    Updated on Apr 2, 2014

    I do have the latest Quicken 2014 update "fix", R7.

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  • 1.0 stars

    "Buggy bloatware year-after-year"

    March 24, 2014  |   By NateOceanside

    Version: Quicken Deluxe 2014 R5

    Pros

    Occasionally it downloads my accounts correctly. Some of the report colors are pretty. About once a decade taxes are correct. But there is good news: On Jan 1, 2000 I was worth $18,000,000! Quicken insists this was not a Y2K bug.

    Cons

    Often fails to correctly connect. Numerous same old bugs year after year. Horribly over-complex for simple users. Basic version is Cripple-ware. In one case the very limited tech support person guided me through the procedure to re-construct my data. But she warned me not to do it _too_ often, as it might introduce additional errors. Sheesh.

    Summary

    Massive bloat-ware suffering from extreme feature-itis. Quicken can't seem to justify a new release, so they artificially switch off the older releases and force you to "upgrade" every other year. Often the new version has a few trivial (and unnecessary) feature, but they never seem to fix the old bugs. This product is collapsing under it's own weight.

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  • 2.0 stars

    "Needs to be re-coded from the ground up"

    March 19, 2014  |   By JustStan

    Version: Quicken Deluxe 2014 R5

    Pros

    Quicken 2014 has a lot of great features that, if they all worked as they should and the program got a much-needed user interface-lift, would make for a truly outstanding personal finance program... certainly better than anything else out there. But again, that's if it worked as it should and had a face-lift, neither of which are the case.

    Cons

    It would take more than 1,000 characters to describe all the things in Quicken 2014 that just don't function as they are supposed to. My feeling is that this program was coded decades ago and, as they have continued to add features over the years, they have just thrown in new code here and there, over and over again, making a mess of the code and causing all kinds of unintended consequences. The result is a piece of software that is such a mess at this point that it is really beyond repair as it currently exists; it needs to be completely re-coded from the ground up. Intuit apparently doesn't care to make that investment.

    Summary

    What amazes me, aside from what a mess this program is, are the "professional" reviews of the program. I have been unable to find a professional review that in any way reflects my experience with actually using the program. Somehow they review the features as they are intended to function, while failing to mention that they don't function as intended. One need only note the vast discrepancy between the reviews of people who actually use the software and those of the tech press to see what I mean. I can only assume that the professional reviewers don't use the software for anything more than a quick trial run.

    Intuit needs to be called to task and clearly their user base is not getting through to them. I wish that someone with some clout in the tech press would actually attempt to use this software for a few months and then write an in depth article on it, including interviews with the powers that be at Intuit. Perhaps they could solve the mystery of how a reputable company could continue to put out such a faulty product.

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  • 4.0 stars

    "Intuit will sell you vers. 2013 instead if you want"

    March 18, 2014  |   By InstituteGrey

    Version: Quicken Deluxe 2014 R5

    Pros

    I called Quicken and they admitted there are problems with version 2014. A tech guy took control of my computer and installed 2013 for me. It seemed to go well. I had to pay for it. This was only possible because I had not yet converted my files out of 2011. I will return 2014 to Staples.

    Cons

    none that I know of in vers. 2013

    Summary



    Updated on Mar 18, 2014

    I regret to say that I'm now not sure that the Quicken 2013 that I downloaded today was from a legitimate source. For now, until I learn more, I would like to withdraw what I said above.

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  • 1.0 stars

    "The downward spiral continues..."

    March 14, 2014  |   By topamo

    Version: Quicken Deluxe 2014 R5

    Pros

    Continuing to get downloads of stock and mutual; fund prices, if your current Quicken version is over three years old. That's it.

    Cons

    Buggy. Buggy. Buggy. (Quick, Henry, the Flit!)

    Summary

    I've had Quicken 2014, now release 7, for about a week. Budget reports don't don't capture all transactions and, worse yet, the numbers in the report don't add up. Subcategories appear in random places. Reports copied to Excel have goobered-up category identifications.

    I've been using Quicken for 20 years, now, and am slack-jawed in amazement on how they could have put out this "upgraded" piece of crap. One would think that could get it right, at long last. Witness the power of the monopoly.

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  • 1.0 stars

    "Don't even think about it"

    March 8, 2014  |   By Trico66

    Version: Quicken Deluxe 2014 R5

    Pros

    Nothing! If I have to write 10 characters then I will write NOTHING! I HATE IT! I AM STUCK WITH IT! PLEASE FIND ME AN ALTERNATIVE AND SEND IT TO MY EMAIL porscheracr@gmail.com.

    Cons

    I have been a loyal user of quicken for more than 10 years now, if not longer - upgrading every year. This last release has to be the worst one ever. This may be the worst piece of software I ever used.

    Calendar entries that don't appear, loan payment options that disappear, payments scheduled to send that drop back to Scheduled only, screens that don't refresh after updating, loan screens that after update take minutes to stop spinning the hard drive maniacally for no apparent reason.

    Summary

    This could be the worst software I ever used. I am thinking about going back to writing checks by hand for the first time in more than 10 years.

    Will someone write a good software package so I can move over please??? I promise I will be loyal as long as your software works.

    Thanks

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  • 1.0 stars

    "Total Bust and waste of time"

    March 7, 2014  |   By smith205

    Version: Quicken Deluxe 2014 R5

    Pros

    None - cannot find anything that is acceptable about this product.

    Cons

    No step by step instructions. Should be per advertising 15 seconds to do things NOT TRUE!!! Customer Service is a joke!!! After getting 6 incident #'s and calling for assistance I was disconnected 4 times!!! Very difficult to understand them and had to have them repeat things several times. When I finally got through they could not figure out what was wrong and after 1 1/2 hours on phone got disconnected. There is no one in the US you can call for help or to complain to. Finally requested a refund of my money and uninstalled the program!!!!!

    Summary

    There is no one in the US you can call for help or to complain to. Finally requested a refund of my money and uninstalled the program!!!!!

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  • 1.0 stars

    "So disappointed in Quicken"

    February 15, 2014  |   By MzMck

    Version: Quicken Deluxe 2014 R5

    Pros

    As treasurer for a small non-profit, the previous treasurer was using Quicken Home & Small Business 2007. I upgraded to 2012 in order to do online upgrades. Boy, have I been disappointed.

    Easy to write checks and reconcile checkbook, but . . .

    Cons

    I have struggled for two years, recently called in a so-called expert and paid for her to tell me she had no clue why Quicken was not properly reporting our investments when the data was all there. All I've been hearing lately is that Quicken is "not user-friendly," an understatement if ever there was one.

    Quicken online support is abysmal to non-existent. Printed manual is incomplete and poorly organized. Quicken 2012 has an address book that is potentially very useful, but there is no way to search for individual names, the user must scroll through a couple hundred names. Once the name is found and edited, the address book returns to the top of the list on "Save" and you must start all over again.

    We are a non-profit and do not generate invoices, but we do generate receipts for donations and I haven't a clue how to integrate that into Quicken's logic.

    Summary

    I thought it was my own ineptitude that was causing all the problems; wish I had come to this site much earlier. I used Quicken back in the old MS-DOS days and loved it. Seems Intuit has done nothing but go downhill.

    Quicken promises tracking and reporting all financial data, including investments, in one place, but the reports for investments don't display the underlying data. The consultant we paid suggested tracking and reporting in Excel, but in the interests of simplification for my successor, I wanted to keep everything in Quicken. Theoretically, it should be possible, and Quicken promises to do that. Hah!! Now I need to go searching online for a program that will do what it says. If anyone here has suggestions, I would be so glad to hear them.

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Results 1-10 of 18

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