Quicken Deluxe 2013 User Reviews

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CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 87 user reviews

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Results 1-10 of 35

  • 3.0 stars

    "Quicken mobile...yet another bug - Jan 2014!"

    January 4, 2014  |   By RonVBT

    Version: Quicken Deluxe 2013

    Pros

    Would be a great thing if Quicken could get the bugs out of it!

    Cons

    Quicken has not figured out mobile computing yet. Sync problem galore! Customer service asked me when I started having problems with split transactions being doubled on the mobile app. I said, "It's hard to say. I noticed a discrepancy in my ending balance a month ago but I had to fix the sync problem first before I could troubleshoot the balance error problem!"

    Summary

    Customer service at Quicken is a joke. Peopla are asking all over the forums, "How do I get a hold of Quicken?" The only options are, email or online chat. Quicken does not respond to email and online chat will be with people who do not write in English very well. I have spent over 4 hours with online chat in the last two days to no avail. They have reps that have problems writing in English especially the use of definite and indefinite articles like "A" and "The." The customer service reps have a checklist they want you to go through that involves unlinking your desktop from the cloud, validating the data file, relinking the desktop account to the cloud and then when that doesn't work they want you to uninstall the mobile app and reinstall it. After that, they just BS you until finally disconnecting the chat. I still give it 3 stars because it has potential...but Quicken needs to fix the mobile app ASAP!

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  • 1.0 stars

    "Terrible product; even worse service"

    January 3, 2014  |   By eduardojuan2

    Version: Quicken Deluxe 2013

    Pros

    Has a lot of features, but...

    Cons

    I can't imagine why the editors review says: "Service and support
    Quicken support is unchanged from previous years. E-mail support is free, and Intuit promises to respond within a day. Chat help is also free and is available 24-7."

    This is just not true. My 2013 version stopped downloading transactions from any source 2 weeks after I purchased it and for months I have tried to get Quicken to respond to no avail. Their on-line instructions do not work.

    I am disappointed not only in Intuit for their bad product and support, but in CNet for misguiding people.

    Summary

    Bad service from Intuit for Quicken also means I will switch income tax software this year. No more Turbo Tax.

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  • 4.0 stars

    "I don't think it is so bad."

    December 17, 2013  |   By sail4evr

    Version: Quicken Deluxe 2013

    Pros

    Does everything it is supposed to do. It has never crashed on me. It makes lots of backups. I have to admit I have never tried to load a backup as it has never lost my data. I should say that I started with Microsoft Money version 1 probably in the 90's. I can't remember that far back. I was really pissed when MS stopped selling MS Money and I had to convert to Quicken. So I have been using Quicken from version 1. I might also add that I have worked as a full-charge bookkeeper and I did accounting for small business users (not with QuickBooks of course)including converting paper acct systems to computer.

    Cons

    Once every 6 months or so I find a download error of a missing value in Quicken that was in my credit card or banking account. I have discovered the missing item when doing my reconciliation. I admit to finding this very annoying and that is my main reason for chopping it to 4 stars.

    Summary

    I use it for home use, light business use and rental property tracking income and expenses. I have thought about QuickBooks, I have used it in the past, but converting everything into QuickBooks is just way too onerous. I don't do sales tax, billing, payroll or any of the really serious business issues requiring a more sophisticated accounting system.

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  • 3.0 stars

    "Quicken 2013 crashes too often"

    November 16, 2013  |   By fenducchi

    Version: Quicken Deluxe 2013

    Pros

    Easy to send and receive transactions online

    Cons

    Crashes too often.
    Upgrades tend to be minor and not worth the cost
    Quicken 2014 has not improved.

    Summary

    If the last three upgrades to Quicken did not crash so often, I would rate this program higher.
    Because it's so unstable, I'm looking for better financial software.
    Unfortunately, I have found no other financial program that so well sends and receives financial transactions online.

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  • 1.0 stars

    "Rip Off - again and again"

    July 24, 2013  |   By prowalt

    Version: Quicken Deluxe 2013

    Pros

    A prettier version of Excel.

    Cons

    I have hundreds of cons, but suffice to say that the previous reviewers have covered them pretty accurately. Things one needs are not there. Bloatware is all over the place. It feels as if it was written by has-been's who no longer care and who just need to punch the clock so they throw in all type of junk and nothing of substance.
    Are there any companies out there that can do finance software right? Accountants must love it since it leaves people no choice but to go back to accountants after trying this mess.
    So save yourself some money. Gather your receipts, put your tail between your legs, and go back to your accountant.

    Summary

    There should be a law against publishing this type of nonsense. Save your money.

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  • 1.0 stars

    "HORRIBLE!!"

    July 22, 2013  |   By jrjohnson55082

    Version: Quicken Deluxe 2013

    Pros

    Can't think of any.

    Cons

    After years of using Quicken we were forced to upgrade because our old version wasn't supported by Quicken anymore. Quicken 2013 is terrible. All it can do right is very basic transaction entry. I could do that with Excel. Checks don't always print correctly and after a couple of successful syncs with my banks it hasn't been able to connect to them in months. Forget calling tech support. If they hang up on you consider yourself lucky because you will barely be able to understand them and they will waste a lot of your time without solving any problems.

    Summary

    DO NOT BUY THIS PRODUCT! It doesn't work and you will waste a lot of precious time, swear at people around you and break things trying to get it to function.

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  • 1.0 stars

    "Buggiest version I have used or any software EVER."

    June 30, 2013  |   By iallen

    Version: Quicken Deluxe 2013

    Pros

    Can keep track of entries if it doesn't crash and lose months of entries. Backup is at least reliable.

    Cons

    Just lost two months of entries in my active file. Had to resort to 3 week old backup. Does not record dividends automatically for holdings. Only downloads current price so no way of seeing what your actually investment account looks like. CRASHES every time I open it. Sometimes multiple times. Gets worse with each update. I have had to open an old file to recover my data for the send time in less than 6 months.

    Summary

    Used to use Quicken until the company did quirky things like forget you balanced an account and I had to do as many as 6 months over again. Went to MS Money until it was no longer sold and now am unfortunately back to Quicken. I don't like giving my login information for my bank to another service otherwise might consider Mint. But I can honestly say that this is the worst product being SOLD. I have seen better results from free software. Maybe it's the translation from whatever language to English that's causing the problem.

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  • 1.0 stars

    "I never buy from Intuit again"

    May 16, 2013  |   By ualtyrone

    Version: Quicken Deluxe 2013

    Pros

    Same software I paid for and have been using for years. The icons have only slightly changed in appearance.

    Cons

    -Both the old and new software are no longer able to connect with my financial institutions and download data.
    -Did not come with instructions on how to restore functionality--back to the internet to find out how to make it work!

    Summary

    On-line banking has made it difficult to sell Quicken to new customers. Intut's answer; make existing customers buy it again! When other software makers improve their software, they eventually stop supporting previous versions. Intuit used to do the same thing. Quicken was a great product, and it already did what most of its existing users wanted. So they made our existing software stop working, gave it a makeover, and are now selling it to their existing customers again! Fool me once, shame on me. . . . This is the last time I buy anything from Intuit.

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  • 1.0 stars

    "Will be my last Quicken Product"

    May 15, 2013  |   By gryphontk

    Version: Quicken Deluxe 2013

    Pros

    None None None

    Cons

    Was happy with 2010, only upgraded because I would no longer be able to download bank data. After installing Quicken 2013, I can no longer download data from any bank. After spending over an hour on the chat line, submitting my log files etc, I was told I would hear back in 24 hours. After 2 days I call, talk to someone, and am told the problem is with my bank, not with Quicken. I would but that if it was only one bank. Quicken / intuit does not care. Lousy customer service

    Summary

    Very bloated product with features that I will never use, and the one that I want to use does not work. Very poor customer support.

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  • 1.0 stars

    "My Last Intuit Product"

    May 13, 2013  |   By Fishstyx

    Version: Quicken Deluxe 2013

    Pros

    There were NO pros unless you count hours of wasted time and data loss a "pro"

    Cons

    After being forced to upgrade to 2013 ($100), the file conversion process failed, corrupting my main data file. It would run forever until the new file use all available disk space. Customer support had me open my backups (which it also corrupted). Fortunately I had backups of the backups and I was able to reinstall 2010, export my key data and forget Intuit after 20 YEARS!. Customer support was some Indian reading from a script who declared (thick Indian accent) "We've tried everything and clearly there is nothing wrong with Quicken. I suggest you start a new data file".

    Summary

    After 20 years of watching Quicken bloat, get less stable and less supported, a failed conversion to 2013 is the last straw.

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Results 1-10 of 35

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