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Prevx

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CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 41 user reviews

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  • 1.0 stars

    "Useless customer service, program didn't work"

    February 22, 2012  |   By jevoyager

    Pros

    I didn't pay anything.

    Cons

    Had two levels to pick from, free SafeOnline or an 'upgraded' one (3.0 if I recall). Chose SafeOnline since it seemed to offer what I wanted from the info provided, and wanted to see how it worked first. Installed but kept getting an error message whenever it tried to do anything. Contacted Prevx's customer service and they told me that I must have downloaded it before and I need to get the paid version. Not only had I not downloaded it before I hadn't even heard of the program til a few days ago. (And frankly even if I had, this is an offer thru my bank to get this program for free regardless - if I don't want the paid version I shouldn't have to.) Replied to inform them that if that was the best their customer service had to offer then I don't want their product, and I'd be letting my bank know as well. Got another reply that they "might" be able to fix it if I let them have remote access to my computer. Yeah no thanks.

    Summary

    If they can't bother to have decent customer service, then what of their product? I've found similar complaints online, so its not just me. Don't bother with Prevx - waste of time...

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