PrestaShop User Reviews

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  • 1.0 stars

    "For those proficient in SQL only!"

    February 23, 2013  |   By columbinephoenix

    Version: PrestaShop 1.5.3.1

    Pros

    Very pretty, well-organized, intuitive backoffice layout.

    Cons

    Doesn't work.

    Summary

    Unless you're a high-level SQL programmer, don't use PrestaShop. Host tech support doesn't understand it and has little to say but "ask Prestashop," and Prestashop only provides support to those who purchase pricey corporate subscriptions. You're supposed to comb through bulletin boards and try solutions submitted by volunteers, which as often as not compound the problem. Months of work down the tubes with nothing to show.

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  • 5.0 stars

    "The Only Cart We Use"

    February 1, 2013  |   By absnews

    Version: PrestaShop 1.5.2

    Pros

    - Open-Source
    - Modular, flexible, scalable
    - Light weight and fast (especially compared with Magento) yet equally or more capable
    - HUGE developer/user community
    - Constant upgrades
    - Endless 3rd party integration opportunities (ie. Presto-Changeo.com modules)
    - Good default themes, and lots of free modules available

    Cons

    - Initial version releases tend to be buggy (wait to upgrade until a major new version becomes more stable)
    - The upgrading process can be difficult

    Summary

    We build ecommerce sites exclusively for B2C, B2B and everyone in between, often with unique requirements and/or highly customized user experiences, and Prestashop is the only cart we use and it has not let us down yet. It's open-source, PHP based, so with the right resources and planning, it's 110% customizable... Everything is possible.

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  • 5.0 stars

    "EXCELLENT TECH SUPPORT!"

    October 2, 2012  |   By HeatherGillespie

    Version: PrestaShop 1.4.8.2

    Pros

    Moise was a tremendous help! Even when I called back because I was STILL unable to execute, he stayed with me until we figured it out! Excellent person, great help and wonderful company to deal with starting with the upbeat telephone operator!!! Thanks for EVERYTHING!

    Cons

    None thus Far!

    Summary

    Definitely a Company worth using - even if only because of the great customer support!! Thanks again!

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  • 5.0 stars

    "Excellent Tech Support"

    September 30, 2012  |   By jamessmith456

    Version: PrestaShop 1.4.8.2

    Pros

    VERY GOOD SUPPORT! MOISESS HELP ME ALOT. HE TOOK HIS TIME WITH ME AND GAVE ME GOOD TIPS. I WAS UP AND IN RUNNING IN NO TIME.

    Cons

    I DIDN'T HAVE ANY PROBLEMS.

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  • 3.0 stars

    "the best if you remove all tracking/phishing items"

    September 11, 2012  |   By Bruno-42

    Version: PrestaShop 1.4.8.2

    Pros

    PrestaShop is a great software and really easy to use. I recommend it if you have some developer skills to remove all prestashop tracking things (see the "cons" part).

    Cons

    Security threat: PrestaShop steal your email : when you log in to the administration panel, your email is sent to PrestaShop server and they send to you spam. I found a way to disable this : Open the file /[your admin dir]/ajax.php , and go to the line 658, which starts by

    $content = @file_get_contents ...

    replace by

    $content = @file_get_contents($protocol.'://www.prestashop.com/partner/preactivation/preactivation-block.php?version=1.0&shop=do-not-track-me&protocol='.$protocol.'&url=google.com&iso_country=gb&iso_lang=en&iso_lang=1&email=dont-scam-me@gmail.com&date_creation=2012-04-01&v=1.4.8.2&security=bruno', false, $stream_context);
    $content = true;


    A few month ago, PrestaShop server has been hacked (the website was down for a couple of hours) and maybe their database has been downloaded, (including our account number, email, and personal datas).

    Summary

    better than Magento because it's easier to use and install, and OpenCart may be "too young", but the phishing part is really a bad point.

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  • 5.0 stars

    "Excellent e-commerce tool! 5 out of 5 for service alone"

    August 21, 2012  |   By jfigueroa

    Version: PrestaShop 1.4.8.2

    Pros

    I'm not a developer, but a content professional. I need development tools that allow me to create full-service e-commerce solutions for my clients. PrestaShop gave me that--and much more! Benjamin Utterback, a support staffer, provided me with patient, excellent customer support. I felt like my issues were well attended with care and concern for my company.

    Cons

    The user manuals for each upgrade should be free for users, especially since we're willing to pay for templates, etc.

    Summary

    I sent this letter to Benjamin Utterback:

    <<<<<<<
    Benjamin:

    Thank you so much for taking so much time to help me correct the problems with my shop. I can't tell you how many days & hours I've spent trying to install the theme. Since I'm developing a very specialized e-commerce solution for a client, failure was NOT an option!

    Your patience and assistance has saved me hundreds of dollars and hours of fruitless labor. I hope you share this message with your manager. If the other staff at PrestaShop are as dedicated to excellent customer service as you are, then I expect the company will make millions of dollars!

    Highest regards,

    - Janet Figueroa
    Figment Consulting
    >>>>>>>>>

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  • 4.0 stars

    "Great customer service!"

    August 15, 2012  |   By talk2mecarolyn

    Version: PrestaShop 1.4.8.2

    Pros

    I am very impressed with the support I have received to date. I am a newbie to the online store industry and Benjamin Utterback has been very patient and understanding. He answered a ton of questions and ultimately gave us the confidence to go forward with the installation. I have not been pressured in any way, but am aware of various options available to support the product.

    I have not had much time using the software yet, but based on my extensive research it appears to be robust, user friendly and has a great community behind it.

    Cons

    Not aware of any at this time.

    Summary

    I look forward to really learning the software, particularly knowing I have a great safety net if I need it. Thanks again Benjamin for all your help!

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  • 5.0 stars

    "Ben has been great!"

    August 9, 2012  |   By Chuck1100

    Version: PrestaShop 1.4.8.2

    Pros

    Being a new user of Prestashop I've had many questions. Ben has been very patient and has taken time to make sure that all my question are answered. Thanks Ben -- Great customer service!
    Chuck

    Cons

    None so far

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  • 5.0 stars

    "Great Service, Great Product"

    August 2, 2012  |   By PRGuruChad

    Version: PrestaShop 1.4.8.2

    Pros

    Benjamin and Liz helped me out greatly I have spoken with Benjamin five times now and we are switching every customer we have to Prestashop due to all the help we received, Use this as your Cart Solution

    Cons

    None at all, that we found

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  • 5.0 stars

    "A very professional solution for e-commerce needs"

    July 26, 2012  |   By ithicdotcom

    Version: PrestaShop 1.4.8.2

    Pros

    A little over a month ago, I found out from a colleague who was switching his storefront to Prestashop. I decided to look into it and wound up talking with Benjamin Utterback. I'm glad that Benjamin wasn't one of those sales people pushing me into his product. I discussed that my now past hosting company wouldn't support a Prestashop because their hosting platform was not current with the needs of Prestashop. Benjamin recommended me to BlueHost who've been helpful at times, sometimes they've given me advice that has crashed my shop.

    The good news is that Benjamin has helped me throughout the process, even after I made the switch, without pressuring me into a support plan, or trying to upsell me on templates or modules. He's helped me reset my password on my Prestashop the hard way after there was a typo on my end.

    He's helped me after BlueHost crashed my setup trying to remove a temporary URL from my address bar.

    Affordable honest solution is what Prestashop is!

    Cons

    That time I tried to update my password, there wasn't a second entry field to confirm my password, to make sure they matched. This was a call driver to Benjamin, who sent me step by step instructions on a manual reset of the password, but it could have been avoided.

    While my shops sales have increased with value added products, a plus, I've noticed that my inventory amounts haven't decreased with the last two orders that have gone through my site.

    Configuring UPS shipping has been a hassle, and I'm still trying to fine tune this to make it work for the shop without taking a hit on shipping to my customers.

    I recommend calling Prestashop for assistance first before dealing with a hosting company, because the hosting companies know their products, but don't necessarily know Prestashop.

    Summary

    I'm glad I made the switch away from my Drupal site with a Google Checkout Gadget to Prestashop.

    I'm sure in the next few weeks, I'll have the little things ironed out with the Prestashop.

    I would recommend this product to someone that is savvy with doing things on the internet, FTP, PHP.

    I think my experience may have been better if I was just starting a new shop from scratch, but I was trying to minimize downtime with my old setup after getting things to a point with the Prestashop that I was comfortable to switch my DNS to point to BlueHost, away from my old host, Network Solutions.

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Results 1-10 of 25

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