Postbox 3.0.2 User Reviews

• 1.0 stars

  "Expensive, Glitchy & No Customer Support"

  February 16, 2012  |   By Jibaku

  Version: Postbox 3.0.2

  Pros

  none that you can't find in free software

  Cons

  No Customer Support
  $30 Per Person

  Summary

  We purchased Postbox because we encountered a conflict trying to set up our POP mail through free programs, and being free we could not get support for help troubleshooting. We paid for the software exclusively for the purpose of having a place to seek help should the need arise.
  
  There were frequent minor issues - program quirks - which arose more often than I had time to report them. For the most part they were not serious, only mildly aggravating and an inconvenience. Occasionally I submitted a request for help, which was not always fruitful, but at least they were responsive.
  
  The problem arose when I tried to submit a support request (for the sudden appearance of a duplicate sent folder with different content for the same mail account) and was informed that the ticketing system had been discontinued. I went to their main page and looked for a contact link, only to be routed through pages of FAQ.
  
  With some effort I located a "Bug Report" form and submitted that, only to learn that our account had been flagged for improper use because I had made reference to more than one person using the program. They allow you to install it on up to five computers, but multiple users are forbidden - you are supposed to purchase a separate License for every individual who uses the program even on the same machine. Considering the $30 price tag, I found this an unreasonable request. All the moreso when the one feature I felt worth the cost had been scrubbed.
  
  Postbox is essentially a Paid version of Thunderbird. It doesn't work as well, doesn't offer support for the money, and is unreasonably priced.

  Reply to this review

  Was this review helpful? (0) (0)

  Report this post Email this post Permalink to this post

You must be 13 years of age or older to submit personal information to CNET Networks. In compliance with the Children's Online Privacy Protection Act of 1998, CNET Networks does not accept name and e-mail address information from users who are under 13 years of age.

All submitted ratings and written comments become the sole property of CNET Networks, Inc. (CNET) and may be used at CNET Networks' sole discretion. Ratings and written comments are generally posted within two to four business days in batch groups, not in real time. However, CNET Networks reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not CNET Networks, are responsible for the contents of your submission.

CNET Networks is not responsible for the content of the publisher's descriptions or user reviews on this site. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws. CNET Download.com does not sell, resell, or license any of the products listed on the site. We cannot be held liable for issues that arise from the download or use of these products.