PocoMail

Average User Rating:
3.4
out of 30 votes

Quick Specs

  • Version:
    3.4.0.2130
  • Total Downloads:
    80,195
  • Date Added:
    Mar. 29, 2005
  • Price:
    Free to try (45-day trial); $39.95 to buy
  • File Size:
    4.66MB
  • Downloads Last Week:
    5
  • Platform:
    Windows

Publisher's Description

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User Reviews
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Results 1–6 of 6

3 stars

"Good Product -- Very Poor Customer Service -- How to do business like that?"

September 25, 2005  |  By rcmalay

 |  Version: PocoMail 3.4.0.2130

Pros

I was searching for an alternative IMAP program and was happy to find it at your side. After reading the other reviews I thought that we have found what we are looking for for our company.

Initially, we got a bit confused with the setup, but finally managed to get it going.

For help, I contacted the "support team" and I was absolutely stunned by the detailed response to my question. Even so there was some miscommunication and the initial question was not answered, but in between we managed to get the setup going.

I was so impressed by this kind of service and support; even we were in the early stages of evaluation. But we live by the principal that once someone shows sincere effort, such a person or company should be supported.

However.....

Cons

After using the program for a few weeks in IMAP mode, the downloading of messages from the server took longer and longer, in some instances, there was a 4 hour delay when retrieving the latest messages from the server. This when running PocoMail & Eudora simultaneously.

I contacted the customer service and the sales service each once, explaining them how thankful I was for the previous support and that I tried to find a solution on their website but it wasn't there.

To cut a long story short. This is now 3 weeks ago and until today I haven't received any feedback.

It is regrettable that it seems that some companies don't understand the meaning and effect of customer service -- i.e. I believe PocoMail is actually in the business of selling their software.

Not everyone has an abundance of time to post messages on boards and wait for replies, particularly corporate clients. No doubt that the product seems to be great, taking into account teh problem mentioned above, but customer service is the key in today’s business world.

Take as an example web hosting service providers. One should look at the cheap prices and the see if a problem is posted, how and how fast these companies react and reply.

There PocoMail could learn a thing or two, as this market is much more competitive, but service is still superior with some companies.

You want to charge for your product, but don't want to provide service to customers. Re-look at your business model and strategy when offering prospective customers to try your product for 45 days.

Bad service can ruin reputation and success.

Good luck, now we are using back Eudora.

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1 stars

"Get Thunderbird...It's FREE & skinable..."

July 03, 2005  |  By Nighted

 |  Version: PocoMail 3.4.0.2130

Pros

There are none. Just go to Mozilla.org and download Thunderbird. It's a free email client from the same developers as Firefox. You can skin it and customize it with a myriad of useful extensions & it even has newsgroup support... I may even give up my beloved Eudora for Thunderbird...although I don't think Thunderbird is nearly as stable.

Cons

It costs money...Thunderbird is free and FAR SUPERIOR. Actually the difference is so vast it's almost pathetic. Again, if you want to pay for an email client get Eudora.

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5 stars

"Perfect for my needs"

June 18, 2005  |  By LGM

 |  Version: PocoMail 3.4.0.2130

Pros

When one of my Eudora mailboxes crashed I decided to go looking for a new e-mail client. My main criteria were the ability to manage mail on the server remotely and customizability of the interface. I downloaded and tried maybe 5-6 programs including Pegasus and Thunderbird. Despite some very negative reviews here which made me hesitant at first, I also downloaded PocoMail. I'm glad I did as it ended up to be best for my needs and I ended up paying for it after the trial period.

PROS:

(1) The ability to view, manage, and clean up mail on the remote server from a window in PocoMail. Many e-mail clients like Outlook have little or no functionality for remote server management, but Poco is great for this.

(2) You can change the look of Poco via skins or simply by changing color schemes. It's the most customizable e-mail client I have found. Because of this, I found the comment by one reviewer who called the interface immature to be very odd. You can change the look of it to be as colorful or as businesslike/boring as you want. The choice is yours.

(3) Scripts which let you automate many mail functions. You can create your own scripts or use ones from their website. You can assign your custom scripts to toolbar buttons too which is very cool. Managing mail with scripts becomes a breeze.

(4) Help forum. The forum at their website is excellent for asking for help. I had to use it a few times to resolve some questions/issues before I decided to buy and got answers very quickly. The people there are very helpful.

Cons

The only negative I found with the program is the price. I think it's a little high for an e-mail client. Something like $25 would be more reasonable. Also, I don't like the fact that you have to pay for upgrades when there is a major new version. Also, the user manual is too skimpy; but at least they have a good user forum.

Despite the high price and restrictive upgrade policy, I liked the program enough to invest in it. One other thing: I have read comments in other places about the instability of PocoMail. But the version I am using now (3.4.0.2130)has been very stable. No bugs, crashes or lost mail.

At the very least you should try this program. There's a 6-week free trial period so you have nothing to lose.

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5 stars

"Great and Easy Email program"

June 12, 2005  |  By dmokeler

 |  Version: PocoMail 3.4.0.2130

Pros

This email program has everything a user could want. Different skins to make it look different, bayesian junk mail filtering, scripts, easy to use filters. Able to view attachments inline, Spell checker. I have used Eudora, Outlook and other email programs and I find that Pocomail is the best.

Cons

I can not think of any.

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1 stars

"Deletes Automatically - No Warning - No Confirmation"

June 06, 2005  |  By TimothyS

 |  Version: PocoMail 3.4.0.2130

Pros

A few nice features and nice addressbook.

Cons

MAJOR problem! June 2, I posted a message in the Pocomail forum assuming that I made a mistake when setting up the program or when configuring certain features. During evaluation, I realized that e-mail sent to me as Plain Text and as HTML missed the entire section containing the plain text part. It was always removed (deleted) by Pocomail, automatcially and without notification or confirmation request. This was one of four issues I considered to be very critical because I want to see an entire mail sent to me and not just part of it. I want to decide whether or not the plain text part is important. To my surprise, a Pocomail Forum Moderator stated in a response that he reported this serious problem around one year ago but Poco decided to do nothing. As it turned out, Pocomail knows this for almost three years as proven via a link, which is part of a response from another user posted June 6. Please check everything out:

Topic Title: Did I miss something

Date: June 02, 2005

Starter: TimothyS

I know that bugs are always possible but not fixing serious flaws and disregarding user complaints should be punished.

Tim

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1 stars

"Basic email, overpriced, undersupported"

June 03, 2005  |  By ajarnmichael

 |  Version: PocoMail 3.4.0.2130

Pros

It works sometimes.

Cons

Immature interface. Support consists of referring you elsewhere. Huge pricetag for a simple program

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Results 1–6 of 6

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Full Specifications

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General
Publisher Poco Systems
Publisher web site http://www.pocosystems.com/
Release Date March 29, 2005
Date Added March 29, 2005
Version 3.4.0.2130
Category
Category Communications
Subcategory E-mail Software
Operating Systems
Operating Systems Windows 2000, Windows Me, Windows, Windows NT, Windows 98, Windows XP
Additional Requirements Windows 98/Me/NT/2000/XP
Download Information
File Size 4.66MB
File Name pocosetup.exe
Popularity
Total Downloads 80,195
Downloads Last Week 5
Pricing
License Model Free to try
Limitations 45-day trial
Price $39.95

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