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Full user review
"Bad product, bad company"
Maybe better than cable, maybe not
Bad customer service
Bad corporate policies
I tried to get this to work for months. We bought a Western Digital HDTV Live Plus (which is pretty good, by the way) and I needed more content. PlayOn looked like a good way to get more content at a relatively low price. Not so.
I setup a dedicated computer for PlayOn, that met their minimum specs. Our internet connection isn't the fastest in the world, but it worked just fine with Netflix (and later with Hulu Plus when it became available on the WD HDTV Live+). PlayOn just couldn't deal with it. We tried time and time again to watch videos, they would buffer forever and then play a few seconds and go back to buffering.
The menus were unwieldy, you had to browse through seemingly a dozen levels of menus to get to any content. I found it annoying, but my wife found it unusable. There is really no point in having something if everyone in the house can't use it.
I contacted tech support, they suggested making a few changes. I wound up wiping the computer completely and installing Windows 7. I figured this might fix the problem, since there was a lot of junk on the computer. Not so. If anything, it was worse, completely unusable now.
So I uninstalled it and wrote it off as a not-too-expensive experiment that resulted in failure. Eventually Western Digital added Hulu Plus to their devices and we signed up for that. Between that and Hulu we have all the content we need.
Finally, to add insult to injury, here comes that $19.99 charge a year later. I'm pretty sure I cancelled it, but they say I didn't. I am pretty sure their system tracks whether my computer is licensed or not. Can't they tell that I haven't run it since last year sometime? Yes, they could if they had cared to. But they don't, they just want their money. There's a legal term for that, it's called "Acting in bad faith". I hope somebody throws lawyers at them someday, because they surely deserve it.