PerfectUpdater

A newer version of PerfectUpdater is available.

Or, Learn More About PerfectUpdater
Average User Rating

0 stars Not yet available

Back to product review

Full user review

  • 1.0 stars

    "No Customer Service... Stay Away!"

    March 22, 2012  |   By smymag

    Pros

    I know this is about Raxco PerfectSpeed but this is a little background. The first time I dealt with Raxco was in 2007 when I purchased PerfectDisk and I've purchased 2 or 3 upgrades of PerfectDisk since. I liked the product and been using it since then. But I never had to deal with Customer or Tech support.

    Cons

    Just recently, I downloaded PerfectUpdater from download.cnet.com and after installing it did not work (and this is not the con). So I uninstalled it, went to their website, downloaded it and installed the new one. When I opened it, I received a pop-up message stating "Your Free Trial has expired". I did not even get a chance to try it! I contacted Customer support and recived an email saying " make sure to permit or disable your firewall before installing." The issue had nothing to do with firewall or the software accessing their website. I contacted them again and received an email from a different person. He provided instructions on how to properly remove the software and then reinstall. No matter what I did and how well, I uninstalled, cleaned my laptop and registry, I still kept getting the same message. I contacted Customer support again and have not heard from them since.

    Summary

    With a customer support service such as this, what is my incentive to purchase their software? If this is how it is before I purchase, what would it be like after they have my money?
    Stay away!!!

    Reply to this review

    Was this review helpful? (0) (0)

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for PerfectUpdater 2.0.651
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel