Parallels Desktop

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CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 234 user reviews

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  • 5.0 stars

    "Version 7 is very good Support is lame"

    October 16, 2011  |   By berglouiTecra

    Pros

    Last version worked the first time upgrading from version 6. I have been using the product for a few years now and this version seems faster. My machine is three years old so speed is important. I am still on XP Pro and Office 2007. Upgrade price is good. Buying and downloading worked perfectly.

    Cons

    Support is lame. They guys supporting the product are located in India or Pakistan and they do not **** about the Mac. I discovered that in the Parallels folder which is located in the Documents folder, I had stuff dating 2008. I wonder what that was. I asked them about that and I received the stupidest answer you can think of, showing they did not knew anything. If I had followed advices like removing version 6 totally using the Terminal I would have messed the product. I finally did some testing on a backup HD to discover that I had like 100 GB of useless stuff from previous installations including some snapshots. I deleted those snapshots which were too old and most of all data from previous versions. All is perfect now.

    Summary

    A very useful product, well designed, at a competitive price, easy to master. Perhaps there are too much options for a beginner. You must RTFM if you want to appreciate the product. Installing XP was like I was on a real PC. I had a genuine XP pro OEM since I bought it with the Imac.

    Updated on Oct 18, 2011

    I will add to my review that after more days working with it, I am still very pleased most of all by the speed and also, by the ease of use. I did not have any crash or bad experience. I installed a program with a weird installation process and it worked. Communication with the Mac from inside Parallels works very well.
    About the persons supporting the product, they seem to be nice guys, but totally lost. Funny because with Norton Internet Security on my PC, I dealt with persons located in those countries and I was very impressed. They solved my problem by taking control of my machine or telling me exactly what to do. Perhaps, they should change the companies giving the support or think about buying them some Mac, so they learn the basics.

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  • Reply by TheAGirl on November 12, 2011

    My questions is extremely basic: When I purchase and install the upgrade from Parallels 5 to 7, will I lose any information or need to reinstall my Windows 7 or any of the software on my Windows 7 virtual machine? I already have Windows 7 on the virtual parallel so I will not need to buy. Thanks

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