PDF Converter Professional

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  • 1.0 stars

    "Corrupt CD PDF Converter 2011 version"

    July 14, 2012  |   By SoulStryss

    Pros

    None - NO STARS FOR YOU!

    Cons

    Nuance packaged/distributed a PDF version that is no longer compliant. Package/CD promoted as name,"PDF Converter" but installation listed name as "Nuance PDF Professional 6 (with a stamp for the year 2011). The CD is corrupt. Going to their website, their 2009 "Read Me" Article, which was the first to appear by the way, advises version 6 is outdated and to unistal / upgrade to version 7.Hello?!?!? I just bought your product...in year 2012!!

    Summary

    I bought 'Neat' Desktop Scanner and Digital Filing System. Packaged with it was a bonus CD titled, "PDF Converter" by 2011 Nuance Communications. After setting up Neat I proceeded to install the PDF software. I noticed the actual name of the software changed to "Nuance PDF Professional 6". In the middle of installing a pop up box appeared with "ERROR 1335. THE CABINET FILE 'DATA 1.CAB' REQUIRED FOR THIS INSTALLATION IS CORRUPT AND CAN NOT BE USED. THIS COULD INDICATE A NETWORK ERROR, AN ERROR READING FROM THE CD-ROM, OR A PROBLEM WITH THIS PACKAGE". Retrying gave the same results. I clicked "Ignore" (I was curious what would happen) and received a new pop up box, "ERROR 2350. FDI SERVER ERROR". I went to the technical page of Nuance's website hoping to fix this problem with a simple patch. To my suprise there's no such option. The first only option given is from a Technical Info Bulletin that generated was dated 7/7/2009, Article # TIB 6145 - Unistall PDF Converter6. And unless you are buying version 8, there is no option for customer support. I didn't know what version this CD was because the manufacturer failed to provide that info on the package. Trying to get a customer service person or tech is absolutely futile.

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6 replies to this review

  • Reply by neatuserfixed2 on February 16, 2013

    Solution for crappy support. I googled "download nuance pdf professional"
    I found another hardware vendor that had a download for Nuance PDF Professional 6 Editor and Reader Trial Software (this was a 60 day trial of version 6.0.1....)
    I installed this, entered the license number that came with my disk and had a functional copy of the software neat was supposed to provide

  • Reply by Hughesco2000 on January 21, 2013

    Nothing I hate more than crappy software. Same deal, received the ver 6 with the neat scanner. Will not install. Don't have time from crappy software.

  • Reply by yursugarmyspice on December 19, 2012

    I too am having this Error issue the difference thought is that I have Windows 7 Pro on my home pc and it installed on their perfectly. I am not trying to install on Windows 8 at work. It keeps giving me an error saying that I have a corrupt Outlook PST file that it needs to change to make this work. I don't think it is my OS. Will get back to ya after I research some more!

  • Reply by Nebulosity on December 6, 2012

    You've also captured my experience exactly - CD packaged with NeatReceipts scanner, exact same error messages and frustrations. I just purchased my NeatReceipts scanner yesterday (December 05, 2012). I even tried copying the CD to a folder on my hard drive and installing from there. Same problems.

    Of course I blame Nuance, but I also blame The Neat Company. If you package something with your product, it is a part of your product. And if you aren't willing to check it thoroughly, you are negligent.

    I didn't purchase anything from Nuance. I purchased from you, Neat.

    This seems to support the problems I've seen reported about Neat being sloppy in its own software releases - having to continually retract them and asking customers to downgrade.

    A better, more customer-focused competitor needs to rise up and challenge The Neat Company. They have a near monopoly in the market at the moment and it's caused them to get flabby.

  • Reply by Paperless2012 on August 29, 2012

    I purchased the NeatDesk Scanner directly from Neat today and same problem...exact same messages. Not very happy because that was a very attractive offer to me and played a role in my decision to purchase the scanner at this time.

  • Reply by websurfer1234 on July 16, 2012

    I eventually found their website and live customer support: http://www.nuance.com/support/pdf-converter/index.htm

    Their cust support response to me was ver 6 doesn't work in Windows 7. They want you to buy ver 8 for $100. They won't honor the faulty ver 6 that came with my NeatDesk Scanner that I bought via Staples.com on July/12/2012.

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