PDF Converter Professional

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  • 1.0 stars

    "Good product, company treats users as thieves"

    August 11, 2011  |   By NotAThief

    Pros

    When Nuance think you are a genuine user, their product works as advertised

    Cons

    Their activation process is buggy, flawed, and even just installing another Nuance product can render your previous Nuance products unusable.

    Summary

    Customer service is non-existent. They just tell you this is the way it is, and they expect you to do their work for them, by uninstalling their software repeatedly, reinstalling it in different orders and configurations, and basically will blame any antivirus software you have or any machine docking stations or peripherals or anything else, for the fact that their software won't let you use it. I've been buying Dragon products for voice recognition since 1991, I have spent literally thousands of dollars on this company, I was stupid to buy the PDF converter, I won't make the same mistake again, I strongly discourage you from buying any Nuance product unless you really need its functionality (I need Dragon, NS but I will get another PDF converter and write the couple of hundred dollars spent on this + PaperPort off and blame my own temporary and ill-fated triumph of optimism over experience.

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