- Average user rating: stars out of 25 votes Back to product review
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User reviews
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11 out of 12 people found this review helpful
2 stars
Version: Numara Track-It 7
Pros: We purchased this software at an expensive price and received poor customer service since it changed companies for a 3rd time from Blue Ocean Software to Intuit and now to Numara Software. Certain portions of the program work well and offer a fair amount of features, but at the purchase price and maintenance price, you are not receiving a good value. There are other solutions out there including free ones that offer a better product. Be patient and do your homework before investing your time, money, and energy into building up your helpdesk infrastructure. You'll be glad you did.
Cons: The customer support/tech support is very disappointing. Worse off, maintenance fees are very steep. The software itself cannot easily be separated from the support renewals required to fix the bugs and introduce new features that should have originally been included. This version 7.0 is a very minor upgrade rushed to be released as Numara just bought this product from Intuit a few months ago. As a network admin w/ years of experience maintaining this product, I recommend you avoid this company.
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5 out of 5 people found this review helpful
1 stars
Version: Numara Track-It 6.01
"Avoid this product like the plague!"
Summary: Literature is confusing and even the sales staff could not explain what I needed to satisfy my needs as expressed. I did not get what I expected and within 15 days was being hustled for "extended" warranty for $499.00 in addition to the over $1000.0... read more
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3 out of 3 people found this review helpful
1 stars
Version: Numara Track-It 6.01
Summary: This product seems to come up in every web search, but when we evaluated it, we were shocked. It has a terrible interface and is very limited in *************. The pricing structure is absurd as they tried to nickel and dime us for every little fea... read more
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3 out of 3 people found this review helpful
1 stars
Version: Numara Track-It 6.01
"It's not a professionally program"
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3 out of 4 people found this review helpful
2 stars
Version: Numara Track-It 7
"Well, you know the old saying "You get what you pay for"..."
Pros: I liked that it was very affordable - the software fit into out company budget. Good for the home office types.
Cons: Good for a small operation of about one to two people however, TOTAL CRAP for a bigger company - Lacked in those certain areas that you don't find out until a few weeks go by and you start running reports. Then you find out that you can't get the information that you need from the reports. NO ITIL verifaction for any processes. There were many, many other things that caused us to scap Trackiit and find something else. Too bad it cost us more time and money in the long run to go with a cheapie software deal like this. And that kiddies is why they say, "You get what you pay for."
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