Norton AntiVirus 2014 User Reviews

CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 687 user reviews

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All User Reviews

Results 1-6 of 6

  • 1.0 stars

    "Slow and disfunctional. Buy something else."

    August 31, 2014  |   By poischiche09

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    Can't think of anything.

    Cons

    Norton slowed down my PC to the point of being unoperable. Very often norton's 'smart' firewall would block my internet access completely (really, how 'smart' is that!?), and the only way to resume internet connectivity was to do a restart.

    I configured the settings a million times and things never improved. Customer support was both time-consuming and ineffective. Only too many times did I waste 3-hour sessions with them, with no success. Once I remember the customer support assistant was particularly rude.

    In the end I disabled both the antivirus AND norton's firewall so that I could use my PC. When I realized that this defeats the purpose of having an antivirus altogether, I uninstalled norton and all my problems disappeared. Now I work with a FREE antivirus called AdAware from LavaSoft, which I recommend to anyone.

    Summary

    In short, I think other users can learn from my bad experience with Norton, and avoid this company altogether.

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  • 2.0 stars

    "Fishy marketing"

    August 1, 2014  |   By NortonCustomer8

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    Used it for years and never had a problem.

    Cons

    My husband bought Norton thinking our computer was unprotected and not knowing we had auto renewal. When he came home from his business trip I contacted Norton for a refund within the 60 day money back guarantee. I was told I would receive my refund and never did. I contacted them later about it and they said they see where I contacted them but now it was out of the 60 days and they could only give a pro rated refund now.
    So because they didn't do their job correctly the first time I will not be getting my full refund. How is this fair to a customer they have had for years.

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  • 1.0 stars

    "Too many false positives, get something else"

    July 6, 2014  |   By tomysshadow

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    Has okay protection

    Cons

    Unacceptable for a paid software. Get a free antivirus like MSE

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  • 2.0 stars

    "It is alright but there is better"

    June 18, 2014  |   By haro24ld

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    It seemed to be alright caught a few things.Slows system down.

    Cons

    The only thing it does is say high memory used by whatever you are using.Got rid of it put A V G on , system runs a lot better.

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  • 5.0 stars

    "always so good"

    May 10, 2014  |   By wangchuk63

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    familiar product used for over fifteen years, so no surprise

    Cons

    not enough protection from real hackers

    Summary

    there is always room for improvement, even for NIS !!!

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  • 1.0 stars

    "Disappointing product"

    April 15, 2014  |   By trudye10

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    This product has failed to live up to it's billing

    Cons

    Norton used to have a great reputation that is the reason I have been with them so long.
    A virus that had been on the loose for a while attacked my machine and Norton Antivirus failed to stop it. That was just one of my complaints about Norton Antivirus.
    They also have the worse customer service and tech support I have every dealt with. After their inadequate virus database allowed the virus to attach itself to my system they refused to assist in the removal. They were forcing me to go to a service that would make me pay for their negligence.
    After I informed them I refused to pay for their failure the games began. I spent over three and a half hours on the phone waiting on hold, and disagreeing with customer service and tech support. They kept me on hold once for one and a half hours before I hung up, they disconnected my call, they transferred me around from one department to another. I talked to over 5 people and kept getting the run around.

    Summary

    I will never use Norton Antivirus again and will inform everyone I know about their shoddy product and service. Sometimes companies get to big and forget the importance of customer support.

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Results 1-6 of 6

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