Norton AntiVirus 2012

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CNET Editors' Rating 5.0 stars

Spectacular

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  • 1.0 stars

    "Norton Steals from its customers"

    December 7, 2011  |   By KRWagner

    Pros

    I can see no pros to this company.

    Cons

    In 2007 I downloaded and went on auto pay with credit card. When Norton 360 failed to save my computer from a virus in October 2010 I cancelled their services the computer pros at Office Depot recommended McAfee. I just noticed that on my credit card statement they had continued to charge my account. I spoke with billing and she brought to my attention that yes,I was charged for 2011 and also charged twice in 2009, 2010 and 2011.I was told by Harish R. case manager that they would only refund the money that they had taken in the last 60 days even though he agreed that they double charged me for the last 3 years. He said it was the customer's responsibility to let the tech know that I needed to also cancel the autopay. I was then told that no one above his status would speak to me on the phone and that I could have free norton services for the additional money they took but not a refund. Why would I want another norton service when they failed to protect my computer in the first place?

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