Norton AntiVirus 2011

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CNET Editors' Rating 4.5 stars

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  • 1.0 stars

    "Do Not Buy!"

    July 19, 2011  |   By ChicagoVW

    Pros

    0 Pros unless you would like to spend 3 days with technical support.

    Cons

    0 Cons as likely your computer will crash, lose your browser and spend 3 complete days with tech support!

    Summary

    This is the 3rd time that I have bought Norton/Symantec product. Last week: (Day 1) I had just bought a new Toshiba laptop and my Dell desktop was using PC Tools Spy Doctor (free download). I had just bought Norton Internet Security 2011 and first uninstalled PC Tools Spy Doctor (it had worked fine) from my desktop. I downloaded the Norton I.S. Security into my Dell desktop and the software loaded fine and connected with Symantec. The problem was that when I closed the window I had lost my I.E. Explorer and about half of my programs. (Mind you they do not provide an 800 number to call them, no where to be found and at this point I do not have a browser to be able to get onto the internet to locate an 800 number. I called AT&T (my dsl provider) to get support and the problem was with my now "crashed" computer, they did provide an 800 # to call Symantec. I spent from 10:30 a.m. until 6:30 p.m. the first day, the first tech support lady told me to call Dell to have them send me the I.E. and she would call me back the next day. (anybody home in India?) I called immediately back and the 2nd tech had me go back to a previous restore point so that I could at least have a connection to the internet. At least I now had a browser. He installed the Antivirus software but still, I was missing major programs, getting error messages from PC Tolls because he did not remove this program properly, mind you I am instructing him to do this as he is remotely connected to my desktop. Day 2: I turn on the computer and more error messages, I spent a minimum of 5 hours trying to get my Dell desktop back up, retrieve programs, etc.. Day 3: More error messages, I call New Dehli back again and this tech guy at least was smart enough to reload PC Tools and delete it properly. That seemed to work until . . . I tried to open a program and now I am getting error messages from Adobe Acrobat, not running, etc.. All I ever wanted was my original computer that now I know will never be the same again. Finally this tech. transfers me to a tech in Eugene, Oregon (gee wouldn't that of been nice 3 days prior?). Well, Peter is a bit arrogant but with patience and minor threats: "well I don't normally do this, why am I so defensive, etc..) It appears the computer is back to normal I suppose. I did have Norton Internet Security installed just a year prior on same computer and of course Norton blames this all on me, I don't think so. Think again about buying Norton product, I pray that when my year is up I can uninstall Norton and never have to go trhough 3 days of hell again! Oh by, the way, before my year is up I will be contacting Norton to have a tech remotely remove Norton from both computers. And all you tecchies that praise Norton, be sure to cash your paychecks from them ASAP.

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  • Reply by diamond2bseen on July 19, 2011

    I don't know what you'll be doing wrong but like I said, earlier I've been using Norton for over 15 yrs. & never once have I had a problem with anything going wrong with any of my computers. My whole family & friends use Norton & nothing but, Norton. Maybe Norton doesn't get along well with other security programs & thats where the problem come in at.

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