Norton 360

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CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 396 user reviews

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  • 2.0 stars

    "Most serious disappointment in years"

    November 11, 2012  |   By vmidude

    Pros

    Very little to brag about here. Help me out here, trying to find something positive...

    The disc was shiny when it came out of the box...

    Cons

    As poorly as this runs, I would be better taking my chances without Norton installed at all. The N360 grand idea of a firewall is to bog your computer down so badly that you cannot get to the internet and open a page or email that might actually have a virus. If this was the intent, then Kudos to Norton.

    Summary

    I am disappointed that CNET is shilling this trash. I have been a satisfied user with Norton products since my first 64-bit system and had to stop using AVG/ZA combination because 64-bit wasn't initially supported.
    I have three computers in the house that have this loaded and all randomly and routinely fail to load home pages and new pages on the internet. It took me three tries just to get to this page. I have four pages set to load that worked fine with the 2012 version but instantly stopped with the new install.
    I have scoured the internet for insights in how to improve performance since "upgrading" two weeks ago. I have already spent a torturous 1.5hrs online with their tech support after waiting at least another 0.5hr waiting for someone to answer in the first place. My tech rep from Norton in the following order told me that these are my problems: 1) Have you checked your ISP? Speedtest.net tells me that I am running at 25MB down/ 4MB up on all three computers. Cross that one off. 2) You have too many home pages loading and that is slowing it down (worked before the bloatware...) and finally, everyone's favorite standby, 3) blame it on the evil empire of Microsoft. At the end of the 1.5hrs, nothing was resolved as I am still fighting with this issue.
    What does work is turning off N360!! I will be honest that I have better things to do with my time but I have spent enough money on my license this year that I am going to make it my mission to waste every dollar that I spent on the program by pestering their help lines until they acknowledge this problem and fix it.

    My final word on the matter is that if you really want to hear your wife complain for the next 11 months that it is your fault that she cannot play Farmville, go ahead and purchase this product.

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1 reply to this review

  • Reply by kenneth_oren on December 8, 2012

    I too upgrade, and now have a similar problem , the tool bar slow and /or locks up browser.i have 6 case IDs?

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