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Nitro PDF Reader (32-bit)

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CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 201 user reviews

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  • 2.0 stars

    "Terrible Customer Service"

    January 14, 2013  |   By stormiii

    Pros

    It's easy to use.

    Cons

    The customer service SUCKS.

    Summary

    I purchased this software many years ago and was semi-pleased with the product. The customer support is totally lacking and trying to get in touch with someone to get a license number if you should purchase a new computer on which to install it is nearly impossible. I have been waiting since October 2012. As someone else stated, if you don't pay for tech support, you'll be hard pressed to get any help with it. I would advise spending a couple of extra dollars and going with a well-known and reputable company that can provide the bang for the buck and it's not Nitro. If you can afford the extra, go with Adobe.

    Updated on Jan 16, 2013

    UPDATE: Since posting reviews and complaints about company, I received a call from the company and spoke with Stephanie who resolved my issue promptly. She was not sure why my requests had not received attention and was apologetic and VERY nice. In any event, the problem has been resolved and she did mention that I should submit a ticket through support rather than call from now on for a quick response. I would like to say that I will continue to use their product and hope that this update will show an act of good faith on their part. I am very pleased with the outcome.

    Updated on Jan 16, 2013

    UPDATE: Since posting reviews and complaints about company, I received a call from the company and spoke with Stephanie who resolved my issue promptly. She was not sure why my requests had not received attention and was apologetic and VERY nice. In any event, the problem has been resolved and she did mention that I should submit a ticket through support rather than call from now on for a quick response. I would like to say that I will continue to use their product and hope that this update will show an act of good faith on their part. I am very pleased with the outcome.

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