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  • 5.0 stars

    "High Performance, Works Well."

    January 18, 2013  |   By mreckhof

    Pros

    VPN Support
    Fast VPN and Proxy Nodes
    Flexible Pricing Structure
    Clear Privacy Statements

    Cons

    No VPN Support for iOS

    Summary

    In reading through some of the past posts, I can see a clear line between love it or hate it. I usually jump directly to the 'hate it' ones to see what issues I may have missed. A majority of them seem to support on either incompatibility or support.

    Re: Support, I have contacted the support team twice. Once to ask a question about the iOS version and the second regarding graphics switching. The iOS question was answered within an hour. The graphics switching question answered within 45 seconds. Obviously, this is far better than I would expect from any company, but I say it only because it's a drastic difference than what I see in the other posts. So either things have improved drastically, or the other posts aren't entirely accurate.

    As an enterprise level network security engineer, I can tell you that technologies like VPN and Proxy will act up. It doesn't matter if it's a $200,000 piece of hardware or a $29 piece of software. Not all applications will like every proxy server and VPN tunnels, due to additional encapsulation, can cause headaches with firewalls and large packets (hint: make sure you're allowing icmp type 3 code 4 messages in or turn off Path MTU discovery in your OS). When things do not work, most of the time, it does not tend to be the devices fault but something unique about the environment surrounding the device. If you're not ready to learn about the technology and how it works, then you might not be ready to dive into the world of trying to mask where you're coming from, what you're doing, or where you're doing it from. Essentially, what I'm saying is, this sort of software isn't really for the average joe.

    Even though, the company has done an excellent job of making it work seamlessly for what I suspect is a good 95% of average joe's.

    I'm looking forward to VPN support for iOS. That should round this solution out very nicely.

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