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Nero Multimedia Suite 10

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CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 1,981 user reviews

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Full user review

  • 1.0 stars

    "DO NOT BUY Nero! Buy Roxio!"

    May 11, 2010  |   By mrmcqu33n

    Pros

    There is nothing good about nero and their customer service.

    Cons

    Customer Service sucks. No refunds or exchanges.

    Summary

    I purchased Nero 9 Reloaded on 3/15/2010 and didn't know Nero 10 was being realeased on 4/12/2010, nor did I get an email about it. When I called customer service, I was told they would not let me exchange programs, even though the new suite came out in the 30-day window of my original purchase.

    I called customer service 15 different times and each time got the same guy. I think Nero employs people from out of there house or It's just one guy hired to handle both customer service numbers; (877)727-6376 and (818) 956-7551

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1 reply to this review

  • Reply by Cwalkin on May 12, 2010

    So this isn't a review of Nero 10 then correct? Why would you expect a company to exchange something you bought for a newer version that comes out later? I'd be embarrassed to even ask for something "free" but that's just me. I ordered Nero 10 through customer service and because i already had Nero 9 they gave me a great discount on Nero 10. I'm afraid if you want something for free, then you will rate 99.9% of all companies poorly.

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