NCH Toolbox

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CNET Editors' Rating 4.0 stars


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  • 1.0 stars

    "Software doesn't Work. ZERO customer Support"

    September 6, 2011  |   By ruggerd


    None, couldn't get the software to work.


    Software doesn't work
    Rude Customer Service (see copy of email below)


    Purchased Software, Wouldn't Work. Contacted Customer Service.
    Days later get response unrelated to question. Ask again and then complain. Days later get an email with some of these customer service oriented comments.

    I just love the way that this customer (i) thinks he bought the
    $29.99 and $49.99 versions of the same program when he actually
    bought two completely different software products, (ii) apparently
    didn't read the instructions on the' Software Registration Codes'
    email about entering the license Registration and Activation Code for
    VideoPad Master's Edition into the software's registration window,
    and (iii) specifically chose to pay NO support with either purchase,
    and then turns around to complain about not being able to call us on
    the phone.

    I think we should be reporting him to the BBB!


    Peter M.

    At 08:45 AM 3/09/2011, wrote:
    >Hi Peter,
    >Could you please provide this wonderful customer with a refund? He
    >will not be happy regardless.
    >NCH Software Support Team

    This was in reference to the fact that the software I had bought didn't work after it was registered. It continued to not allow me to register it again. These comments were made from the customer service people at the organization and then forwarded to me. Apparently I stupidly should have to get the paid support to even get assistance when their product fails to work at all right out of the box so to speak.

    Buyer Beware.

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