MozyHome for Mac User Reviews
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"This update fixes printing problem"
Version: MozyHome 1.5.1.5
Summary
This review was originally posted on VersionTracker.com.
My issues for version 1.5 are resolved with this version 1.5.1, but I lost almost a week of trying to figure out why I couldn't print, InDesign crashed, and nothing seemed to work right (Tiger). Mozy support suggested I downgrade to an older version, but instead, I changed Mozy's default "Temporary files location", which resolved the problems (found that solution on the apple forums!). Mozy support then sent me the new version, which works fine. They were very responsive. -
"Warning! Stay away from this unresponsive outfit!"
Version: MozyHome 1.5.1.5
Summary
This review was originally posted on VersionTracker.com.
I had been using Mozy for the Mac since it was in beta in 2007. Things had been going along pretty smoothly until August of this year (2009) when suddenly connections would be dropped when backing up either of our two computers. I ran several network speed tests and all passed with upload and download speeds right at my ISP's specs. I uploaded and downloaded several gigs of files to my remote host and never encountered sluggish or complete shutdowns in speed. I was completely satisfied that my Macs and my network connection were reliable.
When I contacted Mozy "support," I got no response for a week. I sent multiple messages and included my primary and alternate email addresses as well as my phone number. Still no luck except an automated response providing me with a trouble ticket number.
I had had an email correspondence with one of their technical engineers in March or April so I began copying him on my emails. Even those went unanswered.
I found that Mozy had been acquired by some larger (ie cost-cutting) firm and one of the things that went by-by was the toll-free tech support number. There was no way to easily get in touch with Mozy support!
I tried the "live chat" route and had a drone on the other end who had no inkling of what I was trying to describe as my problem, even though I was copy-pasting info from the Mozy log into the chat window. She went of onto tangents, such as "What's your ISP?" "Uh, Comcast." "Oh, yes, Comcast has been known to have service disruptions in the past. Do you like lamb and curry?" I thought that well, every ISP has had disruptions in the past but I can prove that that wasn't the case with me.
I located the Mozy Business services blog and wrote a comment at random to one of the blogger's recent posts, begging him to get someone to contact me and help me get my backups working. A week later (now nearly three weeks into my odyssey) he responded and appeared to take some semblance of ownership of my case. Also at that point I simply wanted a refund of the unused amount of my advance subscription. Done he told me. Nothing further happened, no further contact with me.
Then I researched the company and found the VP in charge of Decho (Mozy) and wrote him a letter sent by the old-fashioned way - the USPS. No response. ******** it. What is with this outfit where no one gives a **** about a customer's problems?
Finally, on October 14, six weeks into this ****, I get a note from someone informing me that my credit card account has been credited with the balance on my subscription. I quickly went to my CC online service center to verify (and to take a screen grab!) that I had finally been credited.
This outfit used to be really responsive. Now they simply wade about in copious amounts of deep kaka. Furthermore, the treatment I received has demonstrated yet again how truly awful off-shore tech support has become. Can you spell i-n-d-i-a? Very precise English but not an ounce of technical expertise or individual initiative. Why did no one take total ownership and responsibility of my case? Why did no one telephone me as I had suggested? Because those are things not spelled out in the little drone handbook and script they read from.
If you're looking for mission critical cloud backups, Mozy is NOT for you. However, if you enjoy online mystery or hidden object games, then try Mozy - see if you can find the hidden tech support engineer within five calendar days. Bonus points if you find the lamb & curry. -
"Mozy works as I expected."
Version: MozyHome 1.5.0.9
Pros
Set it and forget it.
Cons
No cons from me.
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"Awesome and it is free for 2Gb"
Version: MozyHome 1.5.0.9
Pros
Great software. Runs in background automatically. Easy to install and configure. Nice Mac software unlike its competition. Restore works well and is easy. Enter promotion code ZRD4KM when you sign up and you will get an extra1/4Gb free
Cons
Will hang sometimes when reconfiguring the settings, but may be just my Mac. Not a major as it is pretty much set and forget.
Summary
What can I say. Its free, its great and it will let you sleep at night knowing your important files are backed up safe and sound off-site should anything happen to your computer.
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"good support. - slow if many files change or added"
Version: MozyHome 1.5.0.9
Pros
stays in background, can set degree of performance hit allowed. Provides inexpensive off site storage. A good adjunct to Mac's time machine.
Cons
It lost its little mind once, took two weeks for the 102 gigs of data to get reloaded
Summary
it's inexpensive, inconspicuous, and low maintenance.
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"Mozy has a serious memory leak"
Version: MozyHome 1.3.2.4
Pros
Inexpensive monthly subscription
Cons
Pre-beta level product, not ready for prime time
Summary
Mozy backup has a serious memory leak that consumes about 700MB or RAM per hour, and 60% of all CPU cycles whether it is backing up files, or the daemon is simply idling in the background. Once it has consumed 3GB, Mozy crashes and does not free all of the RAM that it gobbled up before the crash. On my Mac Pro, Mozy crashes at least 4 or 5 times per day and requires me to restart it.
Mozy customer service reply was:
"if you deselect the files from your configuration, then Mozy will not be having much difficulty in re-initializing your backup configuration and will load faster"
Not very helpful.
It is difficult to understand why EMC would put their name on this pre-beta test product.
The subscription fee is great, but the product is not ready for prime time.
If you want to back up more than a few GB, you may want to look for another solution, or wait until this flawed product is fixed.
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