Microsoft Office Home and Student 2010

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CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 6 user reviews

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  • 1.0 stars

    "Very poor sales and support."

    June 19, 2010  |   By TheInvisibleCar

    Pros

    I will be able to discuss the pros of Microsoft Home and Student 2010, when I can actually take advantage of the promised free upgrade to 2010 from my very recent purchase of the 2007 version.

    Cons

    It appears I am not getting the promised free upgrade to the 2010 version promised many recent purchasers of the 2007 version. Email address provided upon installation was not alerted when 2010 became available. There seems to be no free upgrade.

    Summary

    I was promosed there was a free upgrade to 2010 for those who purchased the 2007 version after a certain date. Upon installation I provided an email address as again the free upgrade was promised, and I was told I would be notified when it was available. Only, now 2010 is available and I obviously was not only not alerted to this fact, and no free upgrade seems to available. I would never have purchased 2007 without this assurance that I was in fact buying 2010, just as soon as it became available. Search as I may, it seems only that Microsoft wants me to pay again for what I already paid for. As has been my experience before with Microsoft, when you can't find the help or answer you need, there really is nowhere to call, nobody to talk to who can explain or speak for microsoft. Funny, for a corporation that is so large, one of the largest corporations in the world, when it actually comes to finding them, contacting them to talk to them and ask them a question or for an explaination, it's as if they don't exist other than on a TV or computer screen. It seems it is not even possible to talk to some confused foreigner in a call center somewhere in a distant land even. So be warned of this: It's not just that Microsoft has a horrible reputation from delievering buggy expensive software but that they also basically do not stand behind their products, as worse, they can't even be found to explain their products or themselves. Expect this to be one of the main freatures and functionalities of this or any Microsoft product. When the help menu fails to explain something, or is clearly explaining somethig in a manner where it is clear that is the explaination is for a different or earlier verison of your product, but doesn't give you the answer or help you need, and their lists online of explanations and frequently asked questions equally fail to help you, you are on your own!

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  • Reply by jjb6 on August 26, 2010

    Ok, if I subtract the rant, all I get is: "I couldn't upgrade and didn't like the support". Thanks for the 'help'

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